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About the Role
We are seeking a Senior User Researcher to lead research on our Customer Journey Scope, ensuring our offering resonates with consumers and aligns with market trends. Your insights will shape the product development lifecycle, from guiding new product strategy and informing market positioning to refining designs and optimizing the post-launch experience.
Responsibilities
- Lead exploratory and strategic research studies to build deep understanding of customers, their behaviours, motivations, unmet needs, and the broader market landscape.
- Leverage qualitative and quantitative data sources to surface compelling narratives that inform product strategy and business direction.
- Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features, and value propositions.
- Design and run high-quality research studies across the full customer journey using appropriate methodologies.
- Distill complex findings into clear, actionable insights for stakeholders at all levels.
- Coach designers to plan and run effective usability testing, fostering a culture of curiosity and user-centricity.
Requirements
- 5+ years of experience in User Research or an adjacent field.
- Strong track record of leading research across the full product lifecycle.
- Extensive experience leading qualitative and quantitative research studies end-to-end.
- Experience using methodologies including qualitative depth interviews, surveys, interviews, diary studies, and statistical analysis.
- Solid experience designing and executing research to inform both product and marketing/strategic decisions.
- Experience coaching, upskilling, or enabling non-researchers to conduct research.
- Excellent communication skills and empathy.
- Balance of technical research skills, business acumen, stakeholder management, and communication skills.
- Team player who enjoys bringing others along in the research journey.
- Ability to thrive in dynamic environments where opportunities are endless and time/resources are constrained.
- Experience with consumer research in a marketplace or e-commerce context is a strong plus.
- French language skills are a plus.
Skills
- Qualitative research
- Quantitative research
- User research
- Usability testing
- Stakeholder management
- Communication
- Empathy
- Business acumen
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- Hands-on career development
- Mission-driven work environment
- Hybrid work environment (2 remote days/week, 1 remote week/quarter, 3 flex days)
- Employee Resource Groups
- Mentorship programs
- Comprehensive accessibility policies
- Cultural competency training
About the Company
- Back Market is a global marketplace for refurbished devices, focused on making tech reliable, affordable, and better than new.
- We aim to lower environmental impact by providing trustworthy, affordable tech with significantly lower carbon emissions than new devices.
- Our mission is to do more with what we already have.
- We are a high-scoring certified B Corp company (93.2).
Equal Opportunity
- Committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.
- Strive to create a workplace that embodies the world we're trying to change.
- Embedded diversity, equity, and inclusion principles into our DNA.
- Encourage applications even if candidates do not meet all qualifications.
- Provide reasonable accommodations for the interview process upon request.