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About the Role

As the Store Manager, you will act as the key brand representative, embodying the values of Valentino and ensuring an exceptional client experience from preparation to retention. You will lead the store team to achieve sales targets and operational excellence while fostering strong collaboration with headquarters functions.

Responsibilities

• Drive the store's overall sales performance by setting team sales targets and strategies aiming to increase store productivity.
• Ensure the store team understands the correlation between every step of the client experience and associated KPIs.
• Analyze KPI data to identify trends and opportunities, creating action plans to enhance performance.
• Implement strategies to develop and retain existing clients while recruiting new ones.
• Create and implement bespoke engagement strategies tailored to different client segments.
• Oversee the collection and management of client data, ensuring the database is enriched and up to date.
• Possess in-depth knowledge of Valentino products and ensure the store team is equally knowledgeable.
• Develop training programs to enhance the team's product knowledge and storytelling abilities.
• Maintain the display in line with guidelines and share input with VM teams for display fine-tuning.
• Ensure the store operates in full compliance with all operational guidelines.
• Oversee key operational and administrative tasks such as cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems to streamline store activities.
• Train and support the store team in the effective use of company tools.
• Lead, motivate, and develop the store team, fostering a collaborative and high-performance environment.
• Provide regular feedback and coaching to ensure continuous improvement and professional growth.
• Work closely with the in-store team and Visual Merchandising (VM) team to ensure adherence to display guidelines.
• Act as a liaison with the In-Store Visual team to maintain high visual standards and align with brand aesthetics.
• Serve as the primary point of contact between the store and headquarters, ensuring clear and consistent communication.
• Report on store performance, client feedback, and market trends to inform headquarters' strategies.
• Collaborate with headquarters functions to implement corporate strategies and initiatives at the store level.
• Ensure alignment with brand objectives and provide feedback to optimize strategies.
• Partner with headquarters' training and HR departments to develop and implement training programs for the store team.
• Work with merchandising and supply chain teams at headquarters to manage inventory levels.
• Provide feedback on product performance and client preferences to inform future buying decisions.

Requirements

• Develops and implements long-term strategies to align store performance with organizational goals, driving sustainable growth and competitive advantage.
• Identifies and capitalizes on market opportunities to expand the client base, enhance sales performance, and achieve revenue targets.
• Inspires, mentors, and empowers the team, fostering a high-performance culture and ensuring continuous professional growth and alignment with the brand’s values.
• Builds and nurtures productive relationships with internal and external stakeholders, ensuring seamless communication and execution of strategic initiatives.
• Oversees inventory management and operational processes to optimize stock levels, minimize discrepancies, and maintain a streamlined workflow that supports sales objectives.

Skills

• Sales Target Achievement
• KPI Analysis
• Client Engagement
• Client Data Management
• Product Knowledge
• Visual Merchandising
• Operational Compliance
• Systems Proficiency (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App)
• Team Leadership
• Coaching
• Communication
• Strategic Planning
• Business Development
• Talent Development
• Stakeholder Management
• Inventory Management

About the Company

• A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
• Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
• Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.