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About the Role

Cancer Research UK is seeking a Senior Training and Quality Coordinator to join their fundraising team. This role is crucial for supporting the Engage Strategy by ensuring fundraisers have the necessary training and compliance monitoring to maximize fundraising income for life-saving research. The position offers a dynamic mix of desk-based and field activities, providing a unique opportunity to impact campaign quality and compliance.

Responsibilities

Deliver day-to-day training, engagement, and quality monitoring programs for Face-to-Face Fundraisers.
Present training sessions across the UK and virtually, explaining CRUK's work, research, and compliant behaviors.
Collaborate with internal teams and external agencies to plan and execute training activities, field visits, and engagement initiatives.
Design, develop, and enhance training, engagement, and support materials, including presentations, videos, and recognition programs.
Support integrated fundraising campaigns and contribute to the Training, Quality Monitoring, and Engagement Strategy.
Monitor fundraising standards and compliance through observations, mystery shopping, call sampling, and field assessments, providing coaching.
Manage and resolve complaints related to face-to-face fundraising, identifying themes for future practice improvements.
Analyze compliance, training, and mystery shopping data to identify trends, generate insights, and recommend performance enhancements.
Evaluate the effectiveness of training and compliance programs, sharing recommendations and best practices with stakeholders.

Requirements

Background in training, compliance, or fundraising (or a customer-facing sales role).
Strong training, facilitation, and presentation skills for individuals and groups.
Ability to coach face-to-face fundraisers in the field.
Strong planning, organizational, and analytical skills.
Ability to work autonomously while managing multiple changing priorities.
Resilient, flexible, and comfortable with uncertainty and changing priorities.
Excellent verbal and written communication skills with experience in communicating with diverse audiences.
Proactive and inspiring communicator, capable of being an excellent ambassador for the charity.
Ability to build and maintain collaborative stakeholder relationships.
Ability to influence, motivate, and negotiate with suppliers and internal/external stakeholders.
Proficient in PowerPoint, Excel, and MS Word.
Able to travel across the UK (at least 2 days per week).
Knowledge and understanding of charity fundraising best practices & legislation (desirable).
Experience working in regulated industries is welcome.
Must be eligible to work in the UK.
Must be 18 years of age or older.

Skills

Training delivery
Facilitation
Presentation
Coaching
Planning
Organization
Analysis
Communication (verbal and written)
Stakeholder relationship management
Influencing
Motivation
Negotiation
PowerPoint
Excel
MS Word

Location

Stratford, London
Nationwide travel

Work Type

Office-based with flexibility
Full-time
Fixed-term contract

Experience Level

Senior

Salary/Compensations

£33,000 - £36,000

Benefits

Generous benefits package
Wide range of career and personal development opportunities
High-quality tools
Work-life balance policies and processes

About the Company

Cancer Research UK is the world's leading cancer charity, dedicated to saving and improving lives through research.
They work to reduce the impact of cancer through research, influence, and information.
Their vision is to create a charity where everyone feels like they belong, benefits from, and participates in their work.

Equal Opportunity

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.