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About the Role

The After Sales Coordinator will coordinate all client repairs for Fashion, Timepieces, and Fine Jewelry, collaborating with the Global Quality Department to deliver exceptional After Sales and Service support across all business areas, including Boutiques and the Client Care Department.

Responsibilities

• Evaluate the feasibility of item repairs within established After Sales Service guidelines.
• Maintain a high level of knowledge regarding the ACET and CASS systems.
• Provide professional assessments of all repair requests, adhering to the Global aligned service level agreement.
• Complete necessary documentation for tracking repair items.
• Coordinate client and stock repairs for Fashion and Beauty Boutique clients.
• Manage the logistics for repairs to and from external vendors.
• Return repaired items to Boutiques.
• Conduct quality control checks on all completed repair pieces.
• Act on Global quality alerts in a timely manner.
• Conduct quality control requests via the Distribution center.
• Collaborate with internal repairers and external vendors for repair follow-up and coordination.
• Approve quotations for repairs.
• Pack and manage domestic and international shipments for incoming and outgoing repairs using approved services.

Requirements

• Excellent interpersonal and communication skills with the ability to build strong relationships internally and externally.
• A positive attitude, empathy, and resilience when addressing Boutique and Client care inquiries and requested support.
• Demonstrated adaptability to a variety of circumstances.
• Creative problem-solving skills.
• Quick thinking to resolve cases.
• Experience managing difficult conversations with a high level of empathy and integrity.
• Intermediate proficiency in Microsoft Office products including Word, Excel, and PowerPoint.

Skills

• Interpersonal skills
• Communication skills
• Adaptability
• Problem-solving
• Microsoft Office (Word, Excel, PowerPoint)

Location

• Horsley Park

Work Type

• Full-time
• Onsite

Benefits

• Wellbeing programs
• Learning and development opportunities
• Parental leave for all parents globally

About the Company

• Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• Chanel employs more than 32,000 people worldwide.
• The company's core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment, and communities around the world.
• Chanel promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• The company offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Equal Opportunity

• We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process.
• Our team is selected solely for their talents and capabilities.
• We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.