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About the Role

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Responsibilities

Engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere.
Promote Paddy Power offers.
Exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment.
Host customers in shop.
Clearly communicate answers to customer queries.
Inform customers about the latest promotions.
Assist customers to place bets through various channels, such as our betting terminals, and in-shop transactions.
Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
Adapt to different situations while remaining customer-focused.
Fulfill social responsibility duties by adhering to established guidelines and regulations.

Requirements

Proactive and motivated individual who is passionate about achieving results.
Ability to meet shop goals and targets.
Full training will be provided, but attitude is key.

Skills

Customer service
Technology promotion
Betting terminal assistance
In-shop transaction assistance
Shop presentation maintenance
Adaptability
Customer focus
Social responsibility adherence

Location

Retail shops

Work Type

Full-time
Flexible work patterns

Experience Level

Team Leader

Salary/Compensations

£14.40 per hour

Benefits

Competitive salary including pay increase after
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE
Company Social Events
Groupon Discount Scheme
Eyecare vouchers

About the Company

Paddy Power is part of Flutter Entertainment.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Equal Opportunity

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.
Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.