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About the Role

The Client Treatment Manager's mission is to plan and implement VIP clients loyalty strategy in line with HQ guidelines to maximize local VIP clients’ acquisition, loyalty, and satisfaction, as well as customer profitability, optimizing the VIP-related experience. You will define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.

Responsibilities

• Define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.
• Develop and manage tailored loyalty programs, bespoke events and experiences for VIP clients, ensuring measurable ROI while strengthening the Maison’s High Jewelry image.
• Personally engage with selected VIPs, acting as a role model for service excellence.
• Lead the end-to-end planning and execution of international and domestic VIP Voyages, ensuring a seamless and exceptional client experience.
• Work closely with Retail Managers and the High Jewelry team to drive growth and engagement of the Maison’s VIP clients.

Requirements

• In-depth experience in client treatment or VIP/loyalty programs in a luxury and/or international environment.
• Strategic thinker with a structured mind and analytical skills, able to design new action plans creatively to enhance VIP clients loyalty strategy.
• Excellent communication skills with a client- and team-oriented approach.
• Ability to collaborate effectively with HQ and cross-functional teams.
• In-depth understanding of the high-end retail industry.

Skills

• Client treatment
• VIP/loyalty programs
• Strategic thinking
• Analytical skills
• Communication skills
• Client-oriented approach
• Team-oriented approach
• Collaboration
• High-end retail industry understanding

Location

• Japan

Work Type

• Full-time

Experience Level

• In-depth experience

Benefits

• Nurturing team focused on delivering excellence and development
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• Encouragement to be curious, drive career, and dream big.

About the Company

• A High Jewelry Maison with a strong heritage promoting exceptional know-how in an enchanting and creative environment.
• Van Cleef & Arpels hires talents from many different backgrounds and experiences.
• Believes that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• Influential growth of the Maison with care, no compromise, and the drive to succeed.

Equal Opportunity

• We are proud to hire talents from many different backgrounds and experiences.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.