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About the Role

Cancer Research UK is seeking a Senior Training and Quality Coordinator to join their fundraising team. This role is crucial for supporting the development, implementation, and quality monitoring of face-to-face fundraising campaigns, ultimately contributing to the charity's income and awareness for life-saving research. The position offers a dynamic mix of desk-based work and field activities, providing a varied and impactful experience.

Responsibilities

Deliver day-to-day training, engagement, and quality monitoring programs for Face-to-Face Fundraisers.
Deliver training presentations across the UK and virtually, explaining CRUK's work, research, and compliant behaviors.
Collaborate with internal teams and external agencies to plan and deliver training activities, field visits, and fundraiser engagement initiatives.
Design, develop, and improve training, engagement, and support materials.
Support integrated fundraising campaigns and contribute to the Training, Quality Monitoring, and Engagement Strategy.
Monitor fundraising standards and compliance through observations, mystery shopping, call sampling, and field assessments, providing coaching and feedback.
Manage and resolve complaints related to face-to-face fundraising, identifying themes for future practice.
Analyze compliance, training, and mystery shopping data to identify trends, produce insights, and recommend improvements.
Evaluate the effectiveness of training and compliance programs, sharing recommendations and best practices.

Requirements

Background in training, compliance, or fundraising (or a customer-facing sales role).
Strong training, facilitation, and presentation skills for individuals and groups.
Ability to coach face-to-face fundraisers in the field.
Strong planning, organizational, and analytical skills.
Ability to work autonomously while managing multiple changing priorities and tasks.
Resilient, flexible, and comfortable with uncertainty and changing priorities.
Excellent verbal and written communication skills with experience in communicating with diverse audiences.
Proactive and inspiring communicator, able to be an excellent ambassador for the charity.
Ability to build and maintain collaborative stakeholder relationships.
Ability to influence, motivate, and negotiate with suppliers and internal/external stakeholders.
Proficient in PowerPoint, Excel, and MS Word.
Able to travel across the UK (at least 2 days per week).
Knowledge and understanding of charity fundraising best practices & legislation (desirable).
Experience working in regulated industries is welcome.
Must be eligible to work in the UK.
Must be 18 years or older.

Skills

Training delivery
Facilitation
Presentation
Coaching
Planning
Organization
Analysis
Communication (verbal and written)
Stakeholder relationship management
Influencing
Motivation
Negotiation
PowerPoint
Excel
MS Word

Location

Stratford, London
Nationwide travel

Work Type

Office-based with flexibility
Nationwide travel
Full-time
Fixed-term contract

Experience Level

Senior

Salary/Compensations

£33,000 - £36,000

Benefits

Generous benefits package
Wide range of career and personal development opportunities
High-quality tools
Work-life balance policies and processes

About the Company

Cancer Research UK exists to beat cancer.
The UK-wide network of Face-to-Face Fundraisers generate millions for the charity each year.
Our organisation values are: Bold, Credible, Human, Together.
As the world's largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease.
Our aim is to see 3 in 4 people survive cancer by 2034.

Equal Opportunity

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
There’s a place for everyone at Cancer Research UK.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.