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About the Role

This role is at the heart of one of Lindt's most exciting and fast-growing channels, playing a key role in shaping the company's digital success. As a core member of the Digital and wider Sales team, you will take ownership of the Amazon 1P business, a 3P marketplace partnership, and the Moonpig account, driving sales, profit, and market share through commercial thinking and execution. You will also lead and develop a National Account Executive, coaching them to build capability and deliver strong performance. Working cross-functionally in a fast-paced, dynamic environment, you will bring Joint Business Plans to life and unlock meaningful growth across these strategic platforms.

Responsibilities

Key Account Management (Amazon Retail / Fresh, Moonpig, 3rd party Marketplace partner)
Deliver in-year customer plans, including budgeted NTS, GP targets and market share objectives, in line with P&L targets and the Lindt Digital strategy
Lead, negotiate and trade AVNs / Joint Business Plans to deliver sustainable growth
Build, manage and optimise media plans in partnership with our Amazon Ads agency, driving ROI, new-to-brand acquisition, traffic and conversion (including full-funnel Amazon campaigns and storefront execution)
Own the customer forecast, aligned to demand, and collaborate closely with Supply Chain to deliver against PO compliance, confirmation and delivery KPIs
Contribute to regional European Amazon planning by sharing and applying best practices across markets
Maintain strong availability across the portfolio, including NPD, through effective commercial and operational management aligned to key customer timelines (particularly Easter and Christmas)
Use data and insights to drive decision-making and unlock new opportunities across key platforms (Vendor/Seller Central, Amazon Ads, Kantar, Circana, NIQ Digital Shelf, etc.)
Partner closely with Commercial Finance to manage pricing, accruals and invoicing, including leading monthly customer reviews
Manage preferred 3rd party marketplace commercial supply agreements
Lead sell-in and agreement of all-year-round, Easter and Christmas commercial growth plans, including execution and sell-through initiatives, using a test-and-learn approach
Work closely with Marketing to shape the portfolio pipeline and deliver digital-first propositions aligned to the digital strategy
Own and drive the Pureplay Gifting agenda across your accounts and wider sales channels, delivering over-indexed performance in gift guide participation, seasonal execution and bundle initiatives
Line manage a National Account Executive, providing clear direction, coaching and regular feedback to support their development and progression
Build capability within the role, ensuring delivery against objectives and strengthening core account management skills
Foster a high-performance mindset, role-modelling strong commercial acumen and cross-functional collaboration

Requirements

Marketplace experience is essential
Proven account management experience with full P&L ownership, ideally within FMCG or gifting
Experience managing or developing junior team members is advantageous
Strong track record of negotiating and delivering Joint Business Plans
Performance-driven, highly motivated and focused on delivering core KPIs
Highly proficient in Amazon Vendor/Seller Central and Amazon Advertising platforms
Strong communicator with the ability to influence effectively across cross-functional stakeholders
Ambitious and proactive, with a strong drive to deliver results and a genuine desire to develop and progress themselves

Skills

Amazon Vendor/Seller Central
Amazon Advertising platforms
Commercial acumen
Cross-functional collaboration

Location

Richmond, London

Work Type

Hybrid Working: 60% office / 40% working from home over 1 month

Experience Level

Internal level 2

Salary/Compensations

£60,000 - £75,000

Benefits

Car allowance
Bonus
Pension
Life cover
£100 a year Personal Development Allowance
Chocolate allowance
Chocolate give-aways
Chocolate discount
Birthday day off

About the Company

Lindt is a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
UK vision: Creating Moments to Make Everyone Feel Special.
Around 400 team members in the UK across Head Office, Retail, and Field Sales divisions.
A Top 20 Great Place to Work.
Proud of incredible people, unique values-led culture and iconic market leading brands like LINDOR & GOLD BUNNY.
One of the few bean-to-bar chocolate makers in the world, controlling every step of chocolate production.
Lindt & Sprüngli Group has been enchanting the world with chocolate for over 180 years.
Long-established Swiss company with roots in Zurich, a global leader in the premium chocolate category.
Produces quality chocolates at 12 factories in Europe and the USA.
Products sold by 41 subsidiaries and branch offices in around 620 own stores and via ~100 distributors globally.
Around 15,500 employees globally.
Reported sales of CHF 5.92 billion in 2025.
Commitment to contributing to a sustainable tomorrow is a key element driving company actions and ambitions.
Since 2008, the Lindt & Sprüngli Farming Program has been the Responsible Sourcing Standard for cocoa.

Equal Opportunity

Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.
Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group!
Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards.
Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together.
We are a responsible “employer of choice” who provides an inspiring people experience.
Together, we build trust, drive innovation, and grow – as individuals and as a business.