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About the Role

As a Manager on Duty, you will be a host, problem-solver, and detail-oriented professional with extensive experience in daily hotel operations and a passion for guest satisfaction.

Responsibilities

• Support early and late shifts in various departments.
• Engage with guests, provide attentive service, and manage complaints effectively.
• Handle VIP guest relations.
• Utilize guest feedback to achieve satisfaction goals.
• Inspire guests and implement standards with the Quality Team, considering new trends.
• Assist in various departments, including check-in/out, restaurant service, and banquets.
• Focus on solutions and collaborate closely with all departments (Front Office, Housekeeping, Guest Relations, F&B).
• Actively participate in departmental and Function Sheet meetings.
• Manage and communicate effectively during guest complaints.

Requirements

• Completed hotel management vocational training and/or a degree in Hotel or Tourism Management.
• Several years of professional experience in Front Office, Guest Relations, or F&B management.
• Confident demeanor, teamwork skills, and good leadership qualities.
• Warm, authentic, and sociable personality.
• Excellent communication and expression skills in German and English; other languages are a plus.
• Enthusiasm for sharing knowledge.
• Hands-on mentality with attention to detail.
• Interest in digital developments and their possibilities in the hotel industry.
• Proficient knowledge of Opera is a plus.

Skills

• Guest relations
• Complaint management
• VIP support
• Customer satisfaction
• Quality standards
• Front office operations
• Restaurant service
• Banquet service
• Interdepartmental collaboration
• Opera (system knowledge)

Location

• Berlin

Work Type

• Full-time
• Onsite

Experience Level

• Management
• Several years of professional experience

Education Level

• Hotel management vocational training
• Degree in Hotel or Tourism Management

Benefits

• Attractive compensation for flexible deployment
• Permanent contract from day one
• Company-paid BVG/VBB ticket or free parking
• Complimentary overnight stay with a guest
• Discounted EGYM membership
• Holiday and Christmas bonus according to collective agreement (Berlin)
• 30 days of vacation
• Bonus participation upon achieving annual company goals
• Worldwide travel at great employee rates
• Corporate Benefits (vouchers for fashion, cinema, travel)
• Online training for career development
• Team events
• Comfortable uniform and free cleaning
• Extensive meals in the employee restaurant

About the Company

• JW Marriott Berlin is managed by Marriott International and is located in the heart of Berlin.
• The hotel offers 500 guest rooms and suites, meeting and conference spaces for up to 2,500 people, two restaurants, a bar, and an exclusive spa and wellness area.
• Marriott International strives to elevate the art of hospitality, innovating while providing comfort globally.
• JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide.
• JW Marriott prioritizes its associates, believing their happiness leads to guest happiness.
• JW Marriott associates are confident, innovative, genuine, and intuitive.
• The hotels offer a unique work experience with a sense of community and camaraderie.
• JW Marriott creates opportunities for training, development, recognition, and pursuing passions in a luxury environment focused on holistic well-being.

Equal Opportunity

• Marriott International promotes equal opportunities and values a diverse workforce and inclusive corporate culture.
• Marriott International does not discriminate based on disabilities, former military status, or other reasons.