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About the Role

As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

Responsibilities

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Ensure high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences
• Model exceptional customer service and resolve escalated guest concerns
• Maintain product knowledge, including ingredients and allergen awareness
• Create a welcoming, inclusive environment for all guests
• Help with scheduling, training, and onboarding new team members
• Coach and support team members to drive performance and engagement
• Partner with management on employee relations matters as needed
• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

Requirements

• Must be 18 years or older
• Ability to stand for extended periods and move throughout the store
• Ability to occasionally lift and carry up to 50 pounds
• May require occasional travel to other store locations

Skills

• Strong communication and team-building skills
• Ability to stay organized and manage multiple priorities
• Comfort working in a fast-paced environment
• Familiarity with POS systems is a plus

Work Type

• Flexible scheduling based on business needs
• Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
• Availability for evenings, weekends, and holidays is required

Experience Level

• Previous experience in retail, restaurant, or hospitality environments
• Prior leadership or supervisory experience preferred

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• Starting at $22.25 - $23.25/hr + tips
• Holiday Pay at 1.5x
• Quarterly bonus opportunities

Benefits

• PTO accrual from day 1
• 50% employee discount
• Free sundae or shake every shift

About the Company

• You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.

Equal Opportunity

• We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.