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About the Role

This position plays a key role in enabling Porter’s rapidly growing business environment through technology by integrating Reservation and Airport Systems with other key corporate systems. The Specialist will be responsible for the support, analysis, testing, and deployment of Porter’s Reservation and Airport System.

Responsibilities

• Support company-wide implementation of reservation system related projects
• Provide second-level technical assistance and support to users of reservation and airport systems
• Serve as the internal point of contact for all system related requirements regarding reservation and airport operation systems and NDC channel
• Serve as the primary Porter contact with the reservation system provider support team
• Support third party product integration with the reservation system such as NDC
• Develop clear, concise and comprehensive training and design documentation
• Maintain and support multiple projects with multiple deadlines
• Responsible for analyzing and identifying strengths and weaknesses of Porter’s business processes and suggest areas of improvement
• Work with management team to ensure fiscally successful projects
• Maintain and periodically update system specific documentations and user guides
• On-Call support rotation (Premium + Overtime paid)
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Requirements

• Experience (3+ years) with airline reservation and airport systems features and functionalities
• Experience implementing, supporting and enhancing reservation and airport modules at an airline
• Experience integrating Reservation and Airport applications to a variety of other applications including Finance, GDS, Operations, etc.
• Technically proficient, with experience in system configuration, design, or development of airline reservations platforms
• Experience designing, implementing, documenting, monitoring and improving overall service procedures
• Ability to communicate clearly and effectively with business users and project management
• Superior written communication skills with the ability to construct user guides and documentation
• Excellent organizational skills and attention to detail
• Ability to work effectively within a team environment and accept direction
• Creatively generate innovative solutions by proactively approaching problems with curiosity and open mindedness, using existing information to its fullest potential
• Ability to maintain focus while working on multiple projects with multiple deadlines
• Ability to conduct oneself appropriately while working under pressure
• Proven interest and comfort working on technology initiatives
• Ability to work after office hours for technical support issues
• Ability to travel when required

Skills

• Navitaire system experience preferred
• Experience in aviation or similar industries is considered an asset
• Bilingual language capability (French) is an asset
• Google productivity tools, such as Google Sheets, Google Slides, and Google Docs

Location

• Toronto Downtown Office (250 Yonge Street)

Work Type

• Hybrid

Experience Level

• 3+ years

Education Level

• Bachelor’s degree in computer science or engineering (or equivalent) preferred

About the Company

• Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
• Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
• Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
• Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.