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About the Role
We create a fun, interactive and exceptional customer experience for our customers by mixing tea-based drinks, sharing knowledge about our company and blends, and performing standard retail tasks. This role also involves sampling in-store, outside the store, and at events.
Responsibilities
- Use enthusiasm for Bird & Blend to sell products and achieve store sales targets.
- Handle till transactions smoothly and accurately.
- Follow store operating procedures, including delivery, stocktakes, and stock replenishment, while keeping the stockroom and staff area organised.
- Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
- Support B&B in reaching impact goals set out in the sustainability and impact strategy.
- Act with empathy, focus on teamwork, and support the store management team as needed.
- Become an expert on all Bird & Blend products, drinks, and commitment to sustainability and ethics.
- Be the friendly face of Bird & Blend, greeting customers warmly with a sample.
- Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
- Support with store and local events, including evening work.
- Engage in sampling activities inside and outside the store, and at external events.
Requirements
- Prior experience in a 1-1 sales environment in retail or hospitality is a plus.
- Ability to proudly represent the brand and culture, embodying its values.
- Genuine passion for the product and confidence to share enthusiasm with customers.
- Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
- Maintain a professional, fair, and kind relationship with customers and colleagues.
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience.
- Flexibility in availability is essential, with shifts varying weekly and potentially including weekends and evenings.
- A commitment to excellence and ensuring customer satisfaction.
- Confident and comfortable approaching people with a sample inside and outside the store.
Skills
- Sales
- Customer Service
- Brand Representation
- Product Knowledge
- Teamwork
- Communication
- Interpersonal Skills
- Adaptability
Location
- Covent Garden, London
Work Type
- Part Time
- Permanent
Benefits
- Friendly and supportive team culture
- Membership of company pension scheme
- Holiday accrual that grows with loyalty (25 days plus bank holidays)
- Birthday off
- Life Insurance & Income Protection
- Health Cash Plan (after one year service)
- Life Happens Leave (paid leave for unexpected challenges)
- Complimentary drinks and snacks
- Monthly tea allowance
- Generous staff discount
- Employee Assistance Programme
- Bike to Work and Electric Vehicle Schemes
- Paid volunteer days
- Dog-friendly office
- Enhanced family friendly policies
- Flexible working
About the Company
- Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company.
- The company's mission is to spread happiness & reimagine tea.
- Founded by Krisi & Mike, the company has grown from a small operation to a thriving business with multiple retail stores and an international online presence.
- Bird & Blend operates on a core belief in doing business in a better way.
- The company is a Sunday Times Best Places To Work 2024 employer.
Equal Opportunity
- Committed to equality of opportunity for all.
- Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Reasonable adjustments can be provided to support applicants throughout the application or interview process.