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About the Role

Giga is building AI infrastructure at an unprecedented pace and impact. This role is critical in managing a key enterprise customer relationship for large-scale data center development, ensuring customer success and driving future growth.

Responsibilities

• Serve as the primary point of contact for our AI enterprise customer throughout the data center development phase, owning the relationship end-to-end.
• Build and maintain deep, trust-based relationships with senior stakeholders on the customer side.
• Coordinate cross-functionally with internal account executives, project managers, and engineering teams to ensure customer commitments are met.
• Proactively surface and resolve issues before they become escalations.
• Lead regular cadence calls and executive business reviews, translating complex project updates into clear communication.
• Develop and execute a growth strategy for the account post-development, identifying expansion opportunities.
• Track account health, customer satisfaction, and key milestones, reporting internally on risks, wins, and strategic opportunities.

Requirements

• 5+ years of experience managing large enterprise accounts, ideally in infrastructure, energy, construction, or a similarly complex, capital-intensive industry.
• Proven track record of owning high-value customer relationships from contract close through delivery and renewal.
• Strong cross-functional coordination skills — comfortable working alongside engineering, project management, legal, and finance teams simultaneously.
• Excellent communication and executive presence; able to represent Giga confidently in front of C-suite and senior customer stakeholders.
• Experience managing accounts with long development or delivery cycles with multiple concurrent workstreams.
• Ability to identify commercial growth opportunities within an existing account and build internal alignment to pursue them.

Skills

• Account Management
• Customer Relationship Management
• Cross-functional Coordination
• Executive Communication
• Strategic Planning
• Problem Solving
• Data Center Development
• Energy Infrastructure
• AI/Cloud Hardware

Location

• San Francisco

Work Type

• Full-time
• Onsite
• Hybrid (Bi-weekly WFH Fridays)

Experience Level

• 5+ years

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites

About the Company

• Giga is building AI infrastructure at an unprecedented pace and impact.
• We are the picks and shovels behind the AI revolution.
• We recruit A-players from the most innovative companies in the world.

Equal Opportunity

• Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.
• We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations.
• We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.