Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The State Manager leads the workers’ compensation self-insurance claims function within the state, providing strategic leadership, operational oversight, and fostering a high-performing team culture. This role is responsible for managing the State team ensuring efficient claims management, compliance with legislation, and delivering exceptional customer service. The State Manager drives continuous improvement, risk mitigation, and professional development across the team to meet organisational goals.

Responsibilities

• Manage the State team ensuring efficient claims management, compliance with legislation, and delivering exceptional customer service.
• Drive continuous improvement, risk mitigation, and professional development across the team to meet organisational goals.

Requirements

• Demonstrated experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Proven expertise in managing workers’ compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies.
• Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
• Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.

Skills

• Excellent problem-solving, negotiation, and decision-making abilities.
• Ability to adapt quickly and effectively to change in a complex and fast-paced environment.
• Knowledge of medical and paramedical terminology and injury treatment processes.
• Proven conflict resolution and communication skills, both written and verbal.
• Competency with IT applications relevant to claims processing.
• Demonstrated empathy for injured individuals and a strong commitment to customer service excellence.
• Effective leadership skills to guide and motivate a high-performing team.

Education Level

• Territory or relevant qualification in a health or related field (highly desirable)

Benefits

• Extensive resources to support your onboarding and continual development including DXC University.
• Referral bonus program for referring friends and family.
• Flexible leave options, including purchased leave.
• Charitable and emergency services volunteer days.
• Employee Assistance Program.
• Novated leasing.
• Discounted health insurance.
• Paid parental leave.
• Other discounts.

About the Company

• DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.
• A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
• DXC is committed to building better futures for our customers, colleagues, environment, and communities.
• We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
• DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
• With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Equal Opportunity

• DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
• We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
• We stand by the ‘bring your whole-self to work’ philosophy.
• It is our inclusive culture that powers our results, and our company grows only if our people grow.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.