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About the Role

As a Facilities Officer reporting to the Facilities Manager, you will be responsible for operational excellence, managing incident response and vendor oversight across rotating shifts. You will serve as the critical first responder to alarms and incidents, ensuring client mission-critical environments remain operational and secure. This position combines technical facilities knowledge with administrative security functions, including access control and visitor coordination. This role offers hands-on experience across facilities and security disciplines.

Responsibilities

Act as first responder to alarms, incidents, and emergencies on site; conduct investigations, manage escalation protocols, and provide emergency support with site attendance as required.
Respond promptly to security breaches, accidents, or operational issues.
Provide frontline support to Senior Facilities Managers and Engineers by supervising vendors attending site for preventative and reactive maintenance on critical infrastructure.
Ensure all vendor work meets client standards and documented procedures.
Oversee compliance with client policies.
Manage access control systems by liaising with regional security teams to program access cards, issue temporary passes to visitors and staff, and apply necessary access permissions after receiving departmental approvals.
Maintain visitor logs to prevent unauthorized entry.
Conduct regular site inspections and patrols during and after hours to ensure building procedures align with agreed processes.
Proactively identify risks or maintenance opportunities.
Work closely with client IT departments to maintain compliant critical environments.
Support the Facilities Management team with administrative functions including raising work orders, processing invoices, assisting with financial management tasks, preparing monthly FM reports and incident documentation.
Manage stock control for lighting and key supplies.

Requirements

Prior experience in facilities management, property management, security operations, or a related field demonstrating practical knowledge of operational environments and understanding of basic technical aspects of property infrastructure.
Proven ability to work under pressure with limited supervision while managing multiple complex issues concurrently, prioritizing tasks effectively, and responding promptly to incidents and emergencies.
Strong customer service orientation with excellent communication skills and the ability to interact professionally with a wide range of client staff, including senior levels, while managing conflict and balancing client and firm requirements.
Sound computer skills including proficiency with the Microsoft suite of products and comfort learning access control and facilities management systems.
Flexibility to work on a rotational shift roster covering 24-hour operations, seven days a week, including morning, afternoon, and night shifts.
Commitment to flawless execution and compliance with health and safety regulations.

Skills

Facilities Management
Property Management
Security Operations
Incident Response
Vendor Oversight
Access Control Management
Visitor Coordination
Microsoft Suite
Access Control Systems
Facilities Management Systems
Communication Skills
Customer Service

Location

On-site – Sydney, NSW

Work Type

Rotational Shift Roster
24-hour operations

Experience Level

Not specified

Education Level

Not specified

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance
Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
JLL is a leading global provider of real estate and investment management services.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.