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About the Role

The Salesforce Tower Sydney Guest Service Ambassadors (GSA) will ensure the Salesforce experience is unforgettable by providing exceptional guest interactions from the moment they arrive. The GSA team will respond to challenges, motivate each other, and celebrate success while interacting with employees, executives, customers, partners, and guests.

Responsibilities

• Deliver a warm, personalized welcome to all guests.
• Perform seamless check-in and registration.
• Anticipate guest needs and proactively offer assistance.
• Serve as a knowledge hub for employees and executives.
• Collaborate with the Real Estate & Workplace Services (REWS) team to ensure guest-facing areas are prepared.
• Be trained in Google Suite, REWS Ticketing System, Quip, Slack, and badging access.
• Assist the REWS team by monitoring and responding to requests.
• Cross-train to support all functions of REWS support on all Specialty and Employee Floors.
• Perform related event support tasks.
• Assist with any reasonable request made by management.
• Provide availability during evenings, weekends, and after hours as needed for event execution.

Requirements

• Strong customer service experience.
• Comfort with ambiguity and ability to be flexible in an ever-changing environment.
• Passion for creating exceptional customer experiences and building genuine connections.
• Strong interpersonal skills with the ability to engage confidently with guests at all levels.

Skills

• Google Suite
• REWS Ticketing System
• Quip
• Slack
• Badging access

Location

• Sydney, NSW

Work Type

• On-site

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

About the Company

• JLL empowers people to shape a brighter way forward by combining world-class services, advisory, and technology for clients.
• JLL is committed to hiring and empowering the best talent to thrive and grow meaningful careers.
• JLL is an entrepreneurial, inclusive culture where the best inspire the best.
• JLL is a leading global commercial real estate and investment management company with operations in over 80 countries.
• JLL is driven by its purpose to shape the future of real estate for a better world.
• JLL is a Fortune 500® company.

Equal Opportunity

• JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
• JLL is dedicated to offering veterans from all ranks and services a successful civilian career.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.