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About the Role

JLL empowers its people to shape a brighter future for real estate, combining world-class services, advisory, and technology. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

• Proactively develop and manage relationships with Landlords, Sub-Tenants, and Clients to exceed service delivery expectations.
• Serve as the primary point of contact for all Landlord and Sub-Tenant communications, including proactive engagement for preventative maintenance, capital works, Landlord consents, and lease obligations.
• Manage Landlord activities during emergency situations.
• Monitor and manage landlord responsibility work orders, ensuring completion within 30 days unless part of an approved strategy.
• Ensure compliance with all relevant legislation, occupational health and safety, environment, and risk management policies through Facilities Managers.
• Manage Landlord and Sub-Tenant obligations as per lease terms.
• Support make-good processes and lease termination commitments, facilitating onsite hand-back with Landlords.
• Liaise with the Lease Administration team to ensure accurate and timely reflection of lease terms in the Portfolio database, maintaining data accuracy above 98%.
• Assist in managing property operating expenditures, including budget preparation, debtor management, reporting, expenditure tracking, accruals, and identifying cost reduction and revenue enhancement opportunities within the financial timetable.
• Support achievement of financial year budgets within +/- 1%, barring agreed variances.
• Ensure timely payment of lease expenses, including outgoings, statutory costs, and insurance.
• Review and validate monthly rent roll variances, providing commentary.
• Assist with regular portfolio management reports detailing property status and performance, including recommendations.
• Comply with client contract requirements and meet or exceed key performance indicators.
• Foster an environment that supports improvement, teamwork, cooperation, performance excellence, and personal success.
• Support a culture of best practice and innovation, proactively developing and implementing property management strategies, policies, and procedures.
• Assist and support Facilities Management and other Portfolio Managers in their absence.
• Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success.
• Positively contribute to team meetings.
• Actively support other team members.
• Maintain respect for all staff.
• Provide outstanding customer service by strategically delivering exceptional property management outcomes that align with retail network plan objectives.
• Engage with stakeholders across all business levels to ensure service delivery expectations are met without introducing financial or tenure risk.
• Provide superior client service.
• Contribute to company growth.
• Meet assigned financial targets.
• Enhance professional and personal skills.
• Actively support other team members.

Requirements

• Real Estate representative certificate essential.
• Experience working in a high-volume environment with a major landlord or retailer preferred.
• Experience in property / contract / project management related fields.
• Ability to deal with a variety of complex issues concurrently within tight operational deadlines.
• Goal oriented and focused on meeting performance targets.
• Excellent client service and communication skills.
• Ability to work well in a team environment.
• Driver's Licence required.

Skills

• Property management
• Lease administration
• Budget management
• Client relationship management
• Communication skills
• Teamwork
• Problem-solving

Location

• On-site – Melbourne, VIC
• On-site – Sydney, NSW

Work Type

• On-site

About the Company

• JLL empowers its people to shape a brighter way forward.
• JLL is a leading global provider of real estate and investment management services.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.