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About the Role

Provide excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. May orient patients to the virtual visit process. Expedite outpatient check-in and check-out processes by reviewing appointment status, collecting pre-visit payments, and communicating with clinic liaisons. Secure financial integrity by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Responsibilities

Perform patient registration procedures.
Ensure patients are oriented to the virtual visit process and have necessary technology.
Provide and ensure completion of all necessary patient forms.
Communicate with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.
Alert clinic staff and providers of any changes or discrepancies in patient's scheduled appointment.
Refer patients with inadequate funding to the financial counselor.
Update appointment status daily to reflect arrived, cancelled, no-show, or rescheduled status.
Maintain an organized filing system of current referrals and communicate missed appointments to PCP.
Review new referrals with the provider of the day and coordinate scheduling.
Assist licensed staff with non-financial aspects of inpatient admission process.
Perform closing procedures, including reconciling fee receipts and balancing credit card machines.
Manage insurance authorization, cash collection, and deposits.
Handle charge entry, billing, and reconciliation.
Provide customer service and communication.
Manage Flowmaster and Room Management.

Requirements

High School Diploma or GED required.
2 years of experience in customer service or 2 years of clerical, medical office, or business experience, preferably in a healthcare environment.
Successful candidates will undergo respiratory fit testing.

Skills

Customer Service
Communication
Clerical
Medical Office Experience
Business Experience
Insurance Authorization
Charge Entry
Billing
Reconciliation
Flowmaster
Room Management

Location

Austin, Texas

Work Type

Full-time

Experience Level

2 years

Education Level

High School Diploma or GED

About the Company

Texas Children’s is the best-ranked children’s hospital in Texas and among the best in the nation.
Texas Children’s presence in Austin supports a pediatric population of more than half a million.
Texas Children’s first healthcare location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018.
There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area.
The Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists.
Texas Children’s Hospital North Austin is a state-of-the-art facility providing world-class pediatric and maternal care to Austin families.
Join a community of more than 15,000 dedicated team members.

Equal Opportunity

Texas Children’s is proud to be an equal opportunity employer.
All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.