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About the Role
The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.
Responsibilities
- Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
- Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
- Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
- Maintain and champion strong visual standards for the sales floor
- Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Support a safe work environment and efficient operation through strong stockroom standards and processes
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
- Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Resolve client needs quickly & effectively ensuring customer satisfaction
- Identify product concerns and communicate inventory needs to support the business goals
- Duties require constant movement in and around the store, including the sales floor and back of house.
- When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Requirements
- 1+ years prior work experience in a client-centric, sales & operational environment
- Requires constant movement in and around all areas of store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
- Passion for customer service and delivering exceptional experiences
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Aligns with and embodies ALO’s Guiding Principles
- Requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.
Skills
- Inventory management
- Customer service
- Visual merchandising
- Business acumen
- Reporting
- Budget management
- Expense management
- Inventory control
- Supply management
- Vendor relations
- Technology management
- Facilities management
- Stockroom management
- Shipment processing
- Receiving processing
- Sales floor recovery
- Replenishment
- Floor set updates
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years
Benefits
- Generous ALO team discount
- Complimentary ALO Wellness Club membership
- Unlimited access to on-demand yoga and fitness classes
- Monthly store incentives
- Quarterly clothing allowance
- Extensive career growth opportunities
About the Company
- Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling.
- Because mindful movement in the studio leads to better living.
- It changes who yogis are off the mat, making their lives and their communities better.
- That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Equal Opportunity
- We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.
- By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.