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About the Role
As Axel Springer Digitalists, we actively promote the development of the Axel Springer family into a data and technology-driven company. To achieve this, we in IT develop intelligent and lean services that effectively support our partners' business. Through our customer-oriented culture, we accompany our users in their digital transformation. Excellent support and user satisfaction are important goals of our actions. We are looking for a ServiceNow Expert with ITSM focus starting immediately. We are a creative team with diverse backgrounds and a wealth of experience and look forward to your support! Are you ready to revolutionize the IT Service Management world? Then you are exactly right with us!
Responsibilities
- Form the process and technical backbone for efficient IT Service Management processes on the ServiceNow platform.
- Act as the point of contact for capturing, analyzing, and implementing requirements and improvements to the IT Service Management process architecture in ServiceNow.
- Independently manage implementation projects within the ServiceNow platform, from functional enhancements to integrations and configurations, in close collaboration with external implementation partners.
- Lead requirements workshops in collaboration with IT stakeholders from business and operations and develop tailored solutions.
- Support the continuous development of our ServiceNow platform using agile methods.
- Configure processes, workflows, and other customizations in the ServiceNow platform.
- Support platform releases and upgrades.
Requirements
- Practical experience with the ServiceNow platform and in managing IT Service Management processes according to ITIL.
- Experience in the conception and technical further development of ServiceNow platforms, ideally in the ITSM module.
- Broad ServiceNow know-how.
- Structured, independent, and solution-oriented analysis and resolution of complex tasks.
- Efficient working style.
- Familiarity with agile project methods and proficiency in topics such as user stories, sprint planning, and daily stand-ups.
- Very good German and English language skills.
Skills
- ServiceNow platform
- IT Service Management (ITSM)
- ITIL
- Agile project methods
- User Stories
- Sprint planning
- Daily Stand-ups
Location
- Berlin
Work Type
- 80% office presence and 20% mobile work
- Full-time
- Part-time
Experience Level
- Specialist
Education Level
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist
- ITIL certification
Benefits
- Diverse health offerings and support for all life situations: From sports courses (Wellhub), yoga and meditation to preventive check-ups and professional coaching with renowned partners (PME Familienservice).
- Exceptional campus in the heart of Berlin with modern office spaces and collaboration opportunities, as well as flexible working hours and work-life balance.
- Free food offering: free lunch in our neighborhood restaurant.
- A variety of seminar and workshop offerings, language courses, conferences, and lectures by internal experts, as well as networking events within the Axel Springer Group.
About the Company
- Axel Springer Digitalists actively promote the development of the Axel Springer family into a data and technology-driven company.
- We believe in the future of journalism as a business model and invest in future-oriented technologies.
- Our five essentials are the values that connect us and our compass in our commitment to freedom.
Equal Opportunity
- Diversity is an essential part of our corporate culture! We welcome all applications regardless of gender, nationality, ethnic and social origin, religion, worldview, disability, age, or sexual orientation and identity.