Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

BALANCE is seeking a Housing Counselor to provide accurate, relevant, and helpful information to assist clients with housing, down-payment assistance, money management, debt management, and credit-related issues via in-person, telephone, or virtual consultation. This position provides counseling and education primarily to clients in San Francisco, potentially across the country.

Responsibilities

• Assists clients in developing specific strategies towards achieving homeownership, lending process, affordability, down-payment assistance programs, fair housing and how to create and maintain overall financial and homeownership stability.
• Provides housing application assistance.
• Produces a written action plan that supports the counselor's conclusion as to the course of action that promotes the client's best interests or the client's choice of action and motivates the client to implement it.
• Prepares mailing of preliminary paperwork to clients in a timely manner.
• Conducts housing education workshops.
• Ensures compliance with current housing regulations.
• Counsels proficiently in Pre-purchase Counseling, Rental Counseling and application assistance, Default Counseling (if applicable), and Post-purchase counseling (if applicable).
• Assists clients in developing specific strategies to resolve past and present financial concerns, establish and achieve financial goals, and create and maintain overall financial stability.
• Provides general information to clients about bankruptcy, collections, court judgments, credit issues, credit reports, housing issues, consumer protection laws, student loans, wage attachments, and financial planning.
• Confers with clients to ascertain available monthly income after living expenses to meet credit obligations.
• Explains credit report ratings and protections laws to clients and provides answers to client's questions.
• Promptly answers incoming calls from clients and determines the nature of the problem or question to establish a course of action.
• Schedules appointments for clients, confirms daily appointments, and reschedules appointments as necessary, performing regular follow-ups.
• Performs elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management.
• Reports and documents session information, activities, and outcomes.
• Performs other duties as may be assigned.

Requirements

• Familiarity with city, state, and federal housing programs.
• Self-motivated with a strong commitment to assisting families and individuals towards self-sufficiency.
• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Demonstrates empathy, focuses on solving conflict, not blaming or shaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Works ethically and with integrity; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Values and respects diversity.
• Language - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Judgment - Exhibits sound and accurate judgment; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Interested in ongoing learning opportunities.
• Innovation - Meets challenges with resourcefulness.
• Mathematical - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft Office Applications (Word, Excel, Access, Outlook, etc.) web and app-based client management systems.

Skills

• Housing Programs
• Financial Counseling
• Money Management
• Debt Management
• Credit Counseling
• Homeownership Assistance
• Microsoft Office Suite
• Client Management Systems

Location

• San Francisco

Work Type

• Hybrid
• Full-time

Experience Level

• 1-2 years related experience

Education Level

• Bachelor's Degree or equivalent work experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

About the Company

• BALANCE is seeking a HYBRID (On Site and Work from home Combination) Housing Counselor in San Francisco.