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About the Role

The London Office and Operations Manager plays a vital role in creating the conditions for Football Beyond Borders (FBB) to do its best work. This role leads the day-to-day running of the London Office and supports the development of systems and processes that enable staff to focus on meaningful, relational work with young people. This role is about care, connection and consistency, ensuring the London office is a safe, welcoming and well-functioning space, and that operational systems are clear, supportive and values-led.

Responsibilities

Lead the day-to-day management of the FBB London Regional Office and associated storage units
Ensure the office is a safe, inclusive, organised and positive working environment, aligned with Health and Safety requirements and FBB values
Develop, maintain and improve office systems and processes so that staff feel supported and informed
Take responsibility for opening and closing the office and coordinating meeting and room arrangements
Act as a trusted point of contact for staff, responding to day-to-day operational needs with warmth, efficiency and care
Support colleagues by researching and arranging bookings for facilities, accommodation and travel
Coordinate practical arrangements such as postage, deliveries, kit and equipment, ensuring things run smoothly behind the scenes
Manage all organisational stock, storage and assets across the London office and storage units
Maintain accurate asset registers and oversee the itemisation of assets, ensuring clear records, accountability and compliance
Oversee the ordering, distribution, storage and disposal of kit, equipment and IT assets, ensuring resources are well cared for, accessible and fit for purpose
Work proactively to improve systems for asset tracking and storage, supporting efficiency and reducing waste
Develop and continuously improve organisational systems and processes, with a focus on clarity, accessibility and consistency
Support staff to use internal systems confidently, offering guidance and problem-solving support as needed
Play a key role in onboarding and induction, helping new staff feel welcomed, connected and well-supported from their first day
Build and maintain positive working relationships with external premises maintenance providers and local community groups around Brixton
Produce and maintain internal training schedules, working closely with the Practitioner Training team to coordinate arrangements

Requirements

Strong organisational skills and a high level of attention to detail
Confidence managing administrative and operational tasks efficiently and reliably
Ability to communicate clearly and respectfully with a wide range of internal and external stakeholders
Experience improving systems and processes in a way that supports people and organisational values
Strong understanding of good record-keeping and data management practices
Ability to work independently and proactively, while remaining collaborative and connected to the wider team
A reflective approach to work, with openness to feedback and learning
Ability to prioritise workload, manage competing demands and maintain a calm, steady presence
Understanding of or experience with IT systems, digital tools, GDPR and HR policies and procedures
Experience working in the charity sector or within organisations focused on Young People
Familiarity with the contexts or communities FBB works within
Relevant training or professional development related to operations, facilities, or people support

Skills

Office and facilities management
Administrative and project support
Asset management
Compliance with organisational policies
Communication
Problem-solving
Record-keeping
Data management
IT systems
Digital tools
GDPR
HR policies and procedures

Location

London, UK

Work Type

Office-based
Full-time

Experience Level

Depending on experience

Salary/Compensations

£33,000 - £37,000 per annum

Benefits

35 days of annual leave (20 flexible days plus 15 charity-wide holidays)
Wellbeing allowance (£360 per annum)
Dedicated wellbeing support
Study support and dedicated study time
Apprenticeship route available
Workplace pension (NEST)
Opportunities to join Young People on trips, including Premier League & WSL Matches

About the Company

Football Beyond Borders (FBB) is an education charity that uses the power of football to support disadvantaged young people in the UK who are disengaged from school.
We are a team of 80 staff working across three regions - London, North West and West Midlands.

Equal Opportunity

FBB is committed to diversity and inclusion. We encourage applications from all backgrounds, including those underrepresented in the charity sector.