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Responsibilities

• Provide End-to-End Test Environment consultation throughout the Testing phases.
• Create Test Environment Management Strategy with Client Stakeholders.
• Map Test environment landscape, set up health-checks, and monitor.
• Coordinate and track Enterprise Releases.
• Provide triage and resolution support for Incidents, Problems, and Service Requests.
• Utilize extensive experience in ITSM processes and associated ticketing tools (ServiceNow, JIRA, etc.).

Requirements

• Minimum 8 years of experience.
• ITIL certification is preferred.
• Good to have ITIL certification.

Experience Level

• 8 years