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About the Role

As a Quality Assurance Specialist within the General Insurance Claims team, you will ensure claims decisions, processes, and practices meet the highest standards of quality, compliance, and customer care. You will identify improvement opportunities, influence better outcomes, and strengthen technical excellence. This role partners with leaders to provide insights that drive continuous improvement, support risk management, and enhance the customer experience, making a visible impact on Zurich’s transformation and commitment to quality.

Responsibilities

Conduct quality assurance reviews across General Insurance claims portfolios to assess compliance, consistency, and customer outcomes.
Analyze trends and quality insights to identify improvement opportunities and reduce recurring issues.
Build strong relationships with claims leaders and stakeholders to influence quality outcomes and uplift capability.
Support governance activities by identifying regulatory risks and contributing to remediation initiatives.
Prepare and present quality reporting, findings, and recommendations to leadership and governance forums.
Contribute to training, coaching, and continuous improvement initiatives across claims teams.

Requirements

Experience working within the insurance industry, ideally with a strong focus on claims.
Demonstrated experience in quality assurance, auditing, governance, or senior claims roles.
Strong knowledge of General Insurance claims processes and regulatory requirements.
Excellent analytical, reporting, and problem-solving capabilities.
Proven ability to engage, influence, and build effective stakeholder relationships across multiple levels.

Skills

Quality Assurance
Auditing
Governance
Claims Management
Data Analysis
Reporting
Problem-Solving
Stakeholder Management
Regulatory Compliance

Location

Australia

Work Type

Hybrid
Full-time

Experience Level

Senior

Education Level

Relevant industry qualifications such as ANZIIF or equivalent will be highly regarded.

Benefits

5 weeks of annual leave for permanent staff
15 days of personal/carer’s leave
Access to Family Care (parental leave)
Hybrid working arrangement (3 days in office, 2 days remote)
AUD$500 wellbeing payment per year
AUD$295 new starter e-voucher for work-from-home setup
Award-winning training programs
Global mobility opportunities
Volunteer opportunities
State-of-the-art Green Star rated offices
Dress for your day policy
A tree planted for every new employee

About the Company

Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025.
A leader in the insurance industry on a journey towards a brighter future and becoming Australia's leading digital insurer.
A values-driven global organisation experiencing real growth and transformation.
Committed to making a tangible difference and taking continuous steps towards a sustainable future for people, customers, communities, and the planet.
A place where employees can belong, be themselves, maintain work/life balance, and thrive in a supportive environment.

Equal Opportunity

Zurich is an equal opportunity employer.
Committed to ensuring that our recruitment process is fair and accessible for all candidates.
Encourages candidates requiring special accommodations to participate in the recruitment process to disclose this at the time of application.