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About the Role
The Sales Operations Specialist plays a critical role in supporting Rakuten Symphony’s sales organization by ensuring smooth coordination across multiple internal stakeholders, including regional and global teams. This role focuses on operational execution, sales process management, and cross-functional collaboration, enabling the sales team to focus on customer engagement and business growth.
Responsibilities
- Provide operational support to the sales organization throughout the sales lifecycle.
- Coordinate with internal stakeholders across multiple Rakuten Group organizations to ensure smooth execution of business processes.
- Track and follow up on purchase orders (POs), contracts, invoices, and related documentation.
- Support proposal preparation and sales documentation activities.
- Maintain accurate and up-to-date records in Salesforce (SFDC) and other internal systems.
- Monitor sales pipeline activities and support reporting requirements.
- Assist with sales forecasting, business reviews, and operational reporting.
- Support process improvement initiatives to enhance operational efficiency.
- Coordinate meetings, communications, and follow-up actions among internal and external stakeholders.
- Ensure compliance with internal processes and operational guidelines.
Requirements
- 3+ years of experience in Sales Operations, Sales Administration, Business Operations, or related functions.
- Experience working within the IT, software, telecommunications, cloud, or technology industry.
- Strong stakeholder management and coordination skills.
- Experience supporting sales organizations and managing sales-related operational processes.
- Hands-on experience with CRM systems such as Salesforce.
- Strong organizational skills with attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
- Ability to work effectively in a fast-paced and cross-functional environment.
- Business-level Japanese and English communication skills.
Skills
- Salesforce
- Microsoft Office
- Excel
- PowerPoint
- Stakeholder management
- Coordination
- Sales reporting
- Forecasting
- Pipeline management
- Order management
- Invoicing
- Contract workflows
- Process improvement
- Operational efficiency
Location
- Rakuten Crimson House, Tokyo
Work Type
- Full-time
Experience Level
- 3+ years of experience
About the Company
- Rakuten Symphony's vision is to democratize connectivity everywhere. We are reimagining telecom, based on a modern approach to operations and a revolutionary new platform, fusing the best attributes of hyperscale business with the best of telecom to provide flexible, scalable, reliable, secure, affordable communications at low cost and high quality. By driving innovation in the telecom industry, we aim to empower our customers to become true digital platforms. IT’S TIME TO DISRUPT TELECOM. LET’S DO IT TOGETHER, AS FAST AS WE CAN.