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About the Role

We are looking for a Client Success Executive to be the primary partner for our corporate and member organisations, owning the end-to-end relationship from post-sale onboarding through to long-term engagement and community growth. You will help newly acquired partner organisations launch successfully, drive member activation within their workforces, and ensure their leadership teams see measurable value from partnering with Blue Light Card.

Responsibilities

Seamlessly transition new partner organisations from the sales cycle into launch, implementing structured onboarding plans that ensure a fast path to member activation.
Act as the primary post-sale contact and trusted advisor for B2B partners, nurturing long-term relationships with key internal champions, HR leaders, and executive stakeholders.
Co-design and execute custom launch and communication campaigns (utilising email, digital assets, intranet content, and physical marketing collateral) tailored to each partner organisation’s unique workforce.
Proactively monitor partner adoption, member engagement, and activation metrics. Synthesise these insights into quarterly business reviews and use data to continually optimise partner performance.
Manage and update CRM workflows (HubSpot) to track onboarding health, automate lifecycle communication touchpoints, and maintain clean partner database records.
Act as a proud ambassador for Blue Light Card at industry expos, network events, and onsite partner launch days to build community presence and trust.
Collaborate closely with B2B Sales to ensure smooth handovers, and with Marketing to refine and localise partner-facing marketing assets.

Requirements

3–5 years of experience in client success, account management, or customer success within a B2B environment (ideally within digital platforms, SaaS, employee benefits, HR tech, or loyalty solutions).
Strong campaign marketing and communication planning skills, with an understanding of how to drive audience engagement across digital and physical channels.
Hands-on CRM proficiency (HubSpot, Salesforce, or equivalent) with a strong commitment to keeping pipeline and partner records immaculate.
Exceptional relationship-building skills, with the confidence to consult, influence, and present to senior stakeholders and executive leadership teams.
Highly organized project management skills, with the ability to manage multiple partner launches and campaigns simultaneously without losing attention to detail.
A proactive, customer-first mindset and a genuine passion for delivering tangible value to our partners and their frontline workforces.
A collaborative spirit who thrives in a fast-paced, high-growth startup environment.
Experience working with or selling to government, public sector, healthcare, education, or emergency services.
Familiarity with member-benefit platforms, employee engagement software, or rewards-based program design.

Skills

Client Success
Account Management
Customer Success
B2B
Digital Platforms
SaaS
Employee Benefits
HR Tech
Loyalty Solutions
Campaign Marketing
Communication Planning
Audience Engagement
CRM
HubSpot
Salesforce
Relationship Building
Consulting
Influencing
Presentation Skills
Project Management
Customer-First Mindset
Collaboration
Startup Environment
Government Sector
Public Sector
Healthcare Sector
Education Sector
Emergency Services Sector
Member-Benefit Platforms
Employee Engagement Software
Rewards-Based Program Design

Location

Sydney CBD

Work Type

Hybrid working model
Flexible hours

Experience Level

3-5 years

Benefits

Flexible Working
Hybrid working model
Flexible hours
24 days annual leave
Birthday off
Volunteer leave
Moments that matter leave
Company bonus program
$1,000 annual contribution towards private health insurance
$1,000 annual personal development and growth fund
Paid parental leave
Casual Dress
Modern Office
Fully stocked kitchen
End-of-trip facilities
Comprehensive Employee Assistance Programme (including mental health support)
Blue Light Card discount access

About the Company

Blue Light Card is the UK’s leading loyalty and discount platform supporting frontline and essential workers with access to unrivalled offers and meaningful everyday savings.
We partner with organisations across healthcare, education, emergency services, and other essential industries to deliver real value to their people.
Blue Light Card Australia has been operating for three years and is now in an exciting period of rapid growth.
Backed by the strength and success of our UK parent brand, we operate with the energy, agility, and ambition of a startup.
It’s a genuinely exciting time to join us as we grow our footprint, shape our local proposition, and expand our member community.
At Blue Light Card, our members are at the heart of everything we do, and our incredible team makes it all possible.
We are dedicated to creating a workplace where people genuinely love what they do and where talented, motivated individuals are excited to join.
We are a tight-knit team motivated by shared values and a collective mission to support the people who keep our communities safe.
We work hard, support each other, and always make room for fun along the way!
Our Sydney CBD office (near Town Hall) is where ideas flow, snacks are plentiful, and teamwork thrives.