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About the Role

W Sydney is seeking Whatever Whenever Runners to support the guest journey by responding to guest requests, assisting in guest rooms, supporting the Welcome Team with item delivery and errands, and maintaining clean, well-organized pantry areas to ensure prompt and seamless service delivery.

Responsibilities

• Actioning requests through Hotel Dispatch systems.
• Action all guest requests for amenities.
• Deliver requested items promptly, professionally, and courteously.
• Enter guest rooms following all privacy, safety, and service protocols.
• Assist guests in-room by explaining room features such as lighting, air conditioning, TV, safe, curtains, and minibar.
• Provide basic first-level troubleshooting for simple issues.
• Escalate unresolved or technical issues to Engineering or IT via the appropriate channel.
• Monitor usage and report low stock levels to the Supervisor promptly.
• Assist Wheels team with luggage and other guest services.
• Handle guest belongings carefully and respectfully at all times.
• Assist in off-property errands such as purchasing items for guests unavailable at the hotel.
• Visually inspect items prior to delivery (e.g., to identify defects).
• Perform other reasonable job duties as requested by Supervisors.

Location

• Sydney

Work Type

• Full-time

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
• The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International.
• Discounts on food & beverage across all our hotels.
• Wellbeing & mindfulness programs to ensure you stay healthy.
• Employee Assistance Program.
• Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent.

About the Company

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.