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About the Role

Lifestyle Apartments Syracuse is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.

Responsibilities

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
• Present available units and community amenities in an appealing, persuasive, and informative manner
• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
• Follow up with prospects via phone, email, and CRM systems to convert leads into leases
• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
• Track traffic and leasing performance using internal reporting tools
• Coordinate move-in logistics, welcome packages, and resident orientations
• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
• Maintain daily knowledge of apartment availability, pricing, and lease expirations
• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Requirements

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
• Previous experience in apartment leasing or residential property management strongly preferred
• Strong communication, presentation, and negotiation skills
• High energy, outgoing personality, and professional appearance
• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
• Excellent organization and time management skills
• Must be available to work weekends and flexible weekday hours as needed
• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs

Skills

• Customer Service
• Sales
• Leasing
• Retail
• Hospitality
• Real Estate
• Communication
• Presentation
• Negotiation
• Microsoft Office
• Yardi
• Organization
• Time Management

Location

• Syracuse, NY

Work Type

• Full Time
• On-site

Experience Level

• 2+ years of customer service or sales experience
• Previous experience in apartment leasing or residential property management strongly preferred

Education Level

• High school diploma or equivalent
• College coursework in business or real estate is a plus

Salary/Compensations

• $20/hr + $100/ lease commission
• Quarterly Bonus Pool + Year-End Performance Bonus

Benefits

• Health Insurance
• Dental Insurance
• PTO and Holiday Pay
• Career growth opportunities within a fast-growing property management company
• Supportive, collaborative team culture focused on excellence and resident satisfaction

About the Company

• Lifestyle Apartments Syracuse is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction.
• We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: Humble: Open to learning and growing while supporting the team, Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance, Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities.
• You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.