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About the Role

The Chief of Staff office in Microsoft Canada is seeking a Business Program Manager to support a national program with significant business impact. This role will operate a disciplined, repeatable engine for Microsoft Canada, focusing on intake, qualification, process management, compliance tracking, stakeholder coordination, and continuous improvement. The position aims to free up seller time by centralizing coordination, process management, compliance tracking, author management, review closure, and submission readiness.

Responsibilities

Support the end-to-end national program process from intake and triage through qualification, mobilization, content development, review, submission, and post-execution improvement.
Manage the intake process, including support tier, due dates, portal ownership, risks, stakeholders, and decision outcomes.
Assist with structured opportunity qualification by assessing strategic fit, customer and business value, response effort, risk, mandatory requirements, and lessons learned from prior execution.
Coordinate cross-functional engagement.
Maintain workbooks and playbook assets, including team roster, action items, author assignments, question log, compliance matrix, and calendar.
Build and maintain compliance matrices, author matrices, program calendars, question logs, action trackers, review plans, and submission readiness checklists.
Support governance cadences across key execution stages, including intake, kickoff, baseline, drafting, reviews, approvals, submission, archive, and lessons learned.
Reduce seller coordination burden by owning program cadence, tracking contributor actions, coordinating reviews, and ensuring closure of open items.
Support development of proposal content by organizing inputs, identifying gaps, tracking mandatory requirements, and helping align responses to win themes and customer needs.
Track program metrics and outcomes, including program volume, support levels, seller hours displaced, review completion, compliance readiness, submission quality, and reusable content.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
Experience coordinating cross-functional programs, proposal responses, sales operations, business operations, or complex deadline-driven projects.
Bilingual (French/English would be considered an asset).

Location

Canada

Work Type

Full-time

Experience Level

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

CAD $69,600 - CAD $132,500 per year

About the Company

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.