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About the Role

Omnicell is building a Global Cloud Operations organization from the ground up as our business shifts from on-premise, hardware-centric products to a cloud-native, SaaS-delivered platform that hospitals depend on 24/7. The Site Reliability Engineering function is the reliability engine of that organization, and this role is the first senior SRE hire — the person who will design the practice, set the standards, and then run the plays themselves until the team is large enough to delegate. This role also anchors Omnicell's forward investment in AI-driven operations.

Responsibilities

Establish and operate Omnicell’s Site Reliability Engineering function, balancing hands‑on engineering with practice design, coaching, and cross‑functional leadership.
Ensure Omnicell’s Tier‑1 cloud services are observable, resilient, and dependable.
Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier‑1 customer‑facing services.
Design Omnicell’s incident command structure, including severity definitions, declaration criteria, war‑room protocols, stakeholder communications, and post‑incident review standards.
Establish and operationalize a sustainable on‑call model.
Partner with the VP to migrate the interim incident response RACI into a durable SRE-owned model.
Select and stand up the primary observability platform.
Define the instrumentation standards all new services must meet.
Develop and track operational KPIs and present reliability insights and roadmaps in executive Cloud Ops reviews.
Instrument Tier‑1 services directly—building dashboards, alerts, and runbooks yourself.
Participate in on‑call rotations and command Sev‑1 and Sev‑2 incidents, leading blameless postmortems and driving corrective actions to completion.
Contribute production code and infrastructure‑as‑code (Terraform preferred) to the platform.
Oversee the design and evolution of the CI/CD pipelines.
Administer and scale our Kubernetes platform, including secure and compliant cluster configurations.
Plan and execute chaos and failover exercises to validate real‑world resilience.
Architect Omnicell’s AIOps strategy, evaluating ML‑based anomaly detection, alert correlation, automated root‑cause analysis, and LLM‑assisted runbooks.
Make disciplined build‑versus‑buy decisions and integrate AI tooling only where it delivers measurable reliability gains.
Ensure AI‑assisted operations meet auditability, explainability, and compliance requirements.
Serve as formal coach to an Engineer III SRE, pairing on incidents, reviewing designs proposals, and supporting growth toward senior levels.
Design the next 2–4 SRE hires, including role definitions, interview loops, and hiring decisions.
Represent SRE in architecture reviews, launch readiness assessments, and cross‑functional reliability discussions.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience
7+ years of experience in software or platform engineering, with at least 4 of those in an SRE, DevOps, or platform reliability role.
At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities.
Proven experience leading SRE, DevOps, or platform engineering teams in a cloud-native production environment — with demonstrated experience building a practice from zero or near-zero: you have set SLOs, defined incident command, and introduced error budget thinking to an organization that did not have it.
Deep hands-on expertise with at least one major public cloud (AWS, Azure, or GCP), including networking, IAM, and managed services.
Strong background in CI/CD pipeline design and management (familiarity with CodeFresh, GitHub Actions, Jenkins, TeamCity, or equivalent).
Experience implementing Infrastructure as Code using Terraform (preferred), Chef, Puppet, or similar tools.
Proficiency in Python or another object-oriented programming language for automation, tooling, and production services.
Experience administering and scaling Kubernetes clusters, including secure and compliant platform configurations.
Working knowledge of Docker, Helm, and Service Mesh technologies (Istio, Linkerd).
Hands-on experience designing modern observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch/Kibana, or equivalent — with an opinion about what a good telemetry stack looks like.
Familiarity with integrating AI/ML-based anomaly detection, alerting, or LLM-assisted triage pipelines — or strong conviction about where AIOps should and should not be applied in a regulated environment.
Real incident command experience for customer-impacting Sev-1 events, with blameless postmortem practice and documented follow-up discipline.
Ability to coach and mentor, with direct evidence of growing junior and mid-level engineers.
Comfort operating in a regulated environment where reliability and compliance (HIPAA, SOC 2) are inseparable.
Partner deeply with Product, Platform Engineering, Support, Security, and managed service providers to align reliability with business priorities.
Lead by example during high‑stakes incidents and influence teams toward a culture of ownership, learning, and resilience.
Invest in the growth of your SRE peers through coaching, pairing, and thoughtful technical leadership.
Set clear priorities, make informed trade‑offs, and deliver durable reliability improvements.
Shape how Omnicell operates for years to come by defining the standards, tools, and practices of our SRE function.
Modeling a growth mindset and continuous learning.
Acting as a talent activator through formal coaching and mentorship.
Being an impact maker who connects reliability investment to business and patient outcomes.
Serving as a change champion as Omnicell transitions to cloud‑first operations.

Skills

SRE
DevOps
Platform Reliability
Technical Leadership
Mentorship
Cloud-Native
SLOs
Incident Command
Error Budgets
AWS
Azure
GCP
Networking
IAM
CI/CD
CodeFresh
GitHub Actions
Jenkins
TeamCity
Infrastructure as Code
Terraform
Chef
Puppet
Python
Kubernetes
Docker
Helm
Service Mesh
Istio
Linkerd
DataDog
Prometheus
Grafana
OpenTelemetry
Elasticsearch
Kibana
AI/ML
AIOps
LLM
HIPAA
SOC 2

Location

Austin, TX
Cranberry Woods, PA
Remote (USA)

Work Type

Hybrid
Remote

Experience Level

7+ years of experience in software or platform engineering
4+ years in an SRE, DevOps, or platform reliability role
2+ years of formal technical leadership, tech-lead, or staff-level experience

Education Level

Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience

About the Company

At Omnicell, reliability isn’t abstract—it directly impacts how medications are dispensed and how patient care is delivered.
Omnicell is evolving from on‑premise, hardware‑centric products to a cloud‑native, SaaS‑delivered platform that hospitals depend on 24/7.
We operate in a regulated environment — HIPAA, SOC 2, and in some engagements FedRAMP — which means reliability, security, and auditability are not separable concerns.
This role anchors Omnicell's forward investment in AI-driven operations.