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About the Role

As an Enterprise Events Executive, you will own and manage a portfolio of strategic corporate accounts, focusing on deepening relationships, driving retention, growing revenue, and expanding accounts across markets. This role requires a camera-first policy, expecting professional presence in all client interactions.

Responsibilities

• Serve as the primary point of contact for a portfolio of named corporate accounts, building trusted relationships that drive long-term loyalty and repeat business.
• Proactively engage clients to understand their goals, uncover challenges, and align offerings to their success metrics.
• Drive customer retention, repeat bookings, and satisfaction across the national portfolio of venues.
• Receive and onboard new accounts, ensuring a seamless transition from sale to experience.
• Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs.
• Develop and execute account success plans aligned with client objectives, booking cadences, and revenue growth targets.
• Identify and act on upsell, cross-sell, and cross-market expansion opportunities within your portfolio.
• Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business.
• Manage renewals, expansions, and new business simultaneously.

Requirements

• 3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role.
• Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion.
• Relationship-first approach - build trust at the executive level and navigate large, multi-stakeholder organizations.
• Strategic thinker who develops account success plans and identifies growth opportunities.
• Comfortable with Outlook, Microsoft Teams, Excel, and GEMS.

Skills

• CRM tools (Salesforce, HubSpot, Gainsight, or similar)
• Data analysis for account health and performance tracking
• Pipeline management

Location

• Field-oriented role with an expectation of minimum 50% time in the field

Work Type

• Full-time

Experience Level

• 3-5+ years

Salary/Compensations

• Quarterly quota paid monthly on a tiered basis

About the Company

• Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms.
• Operates over 360 locations across North America, providing experiential offerings in bowling, amusements, water parks, and family entertainment centers.
• Owns the Professional Bowlers Association, a major league of bowling and a growing media property with millions of fans globally.