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About the Role

The FIX Analyst is responsible for implementing, testing, certifying, and resolving issues for Charles River Network clients. This role is crucial for maintaining a high level of availability for our clients.

Responsibilities

• Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients.
• Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to provide problem troubleshooting, support, and resolution as part of a “Follow-the-Sun” support model.
• Configure and customize FIX connections.
• Test and certify FIX compatibility with brokers.
• Manage on-going changes and enhancements.
• Follow departmental procedures to ensure timely, high-quality delivery of service.
• Ensure all Network Services database information and documentation is accurate and current.
• Escalate complex issues to senior staff.

Requirements

• Proven ability to work in mission critical operations and support environment.
• General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
• Ability to partner with various internal departments to deliver superior customer service.
• Periodic off-hours support.
• Occasional travel to customer sites to perform on site customization, testing, or troubleshooting.
• Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.
• Aptitude for technical troubleshooting.
• Database software experience.
• 1 year experience with FIX administration and support and/or Buy Side Order Management Software (Charles River IMS preferred) or background in portfolio management and trading system applications.
• 5 years’ experience in the securities trading industry preferred.

Skills

• FIX administration
• FIX support
• Buy Side Order Management Software
• Portfolio management
• Trading system applications
• WAN
• LAN
• Technical troubleshooting
• Database software

Location

• Remote

Work Type

• Full-time

Experience Level

• 1 year experience with FIX administration and support
• 5 years’ experience in the securities trading industry preferred

Education Level

• BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Vibrant employee networks

About the Company

• CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds.
• Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.
• Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
• We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
• We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

Equal Opportunity

• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.