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About the Role
Manage the campaign strategy, planning, and delivery of Hotels, Holidays, and Member Marketing campaigns for the Loyalty business. This foundational role is part of a newly formed Centre of Excellence, working alongside Marketing Planning/Partnerships and Campaign Production departments.
Responsibilities
- Manage the execution of the Loyalty Marketing calendar across Qantas Hotels & Holidays and the broader Qantas Frequent Flyer program.
- Design campaign strategy and lead execution, coordinating with multi-functional teams.
- Deliver campaigns with channel, creative, and audience impact.
- Provide coaching and guidance to coordinators and graduates.
- Foster a high-performance culture to build deep campaign management expertise.
- Drive impactful campaigns that engage members and consistently exceed targets.
- Oversee and manage campaign budgets and related marketing costs.
- Manage the execution and delivery of integrated campaigns, including creative development, project planning, media planning, and stakeholder management.
- Manage marketing activity end-to-end, driving projects past delivery into optimization and scaling.
- Leverage data and research to continuously elevate work and deliver meaningful, measurable outcomes.
Requirements
- Tertiary qualifications in Marketing, Communications, or a related discipline.
- 5+ years of experience in marketing or advertising account service.
- Ability to critically review marketing collateral for strategy alignment, brand fit, and compliance.
- Sound understanding and background within Travel or Loyalty programs preferred.
- Passion for creativity and ability to design innovative marketing solutions.
- Ability to work at a fast pace while maintaining attention to detail.
- Sound understanding of campaign reporting and analysis techniques.
- Analytical mindset and exposure to working with data analytics, data segmentation, and reporting highly beneficial.
- Demonstrated experience in dealing with internal commercial and product stakeholders, and external clients/agencies/partners.
- Experience in dealing with Legal and in understanding and communicating legal and commercial constraints to partners.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to effectively liaise with Qantas management and senior executive levels of external partners.
Skills
- Marketing strategy
- Campaign planning
- Campaign delivery
- Marketing execution
- Project planning
- Media planning
- Stakeholder management
- Budget management
- Creative development
- Data analysis
- Data segmentation
- Reporting
- Legal and commercial constraint communication
Location
- Mascot
Work Type
- Fixed Term
- Full time
Experience Level
- 5+ years
Education Level
- Tertiary qualifications in Marketing, Communications or a related discipline
Benefits
- Heavily discounted air travel within Australia and across the globe, both for you and your family and friends.
- Exclusive deals on accommodation and holidays.
- Flexible leave options.
- Option to purchase additional paid leave for eligible employees.
- Access to thousands of rewards through partnerships.
- Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- Support for wellbeing, including mental health resources and a tailored nutrition plan.
About the Company
- Working in Qantas Loyalty is exciting and fast moving.
- We love what we do and look forward to what we might create for the future.
- Being part of a business that’s constantly changing challenges us to think and move on our feet quickly.
- Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes.
- By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.
Equal Opportunity
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
- We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
- If you have any support or access requirements, we encourage you to advise us at time of application.
- Your personal information will be kept confidential in compliance with relevant privacy legislation.