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About the Role
CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. The Medical Receptionist is responsible for ensuring the smooth and efficient operation of the office. This role includes daily administrative functions, ensuring patient safety and care, and maintaining regular communication with clinical staff. You will play a key role in coordinating office activities to support high-quality patient experiences and effective workflow.
Responsibilities
- Check in patients for various appointments including follow-ups, consults, pre-admission testing, surgeries, blood work, ultrasounds, OR procedures, and transfers.
- Have patients sign and fill out necessary consent and financial documents.
- Collect co-pay payments and outstanding balances from patients.
- Track patient whereabouts.
- Maintain lobby cleanliness and supplies.
- Escort male patients to the collection room when needed.
- Collect semen samples from patients and deliver them to the lab immediately.
- Assist clinical staff with patient room cleanup.
- Process incoming faxes and attach them to appropriate patient charts.
- Escort OR procedure patients and consult follow-up patients to designated rooms.
- Communicate patient arrivals and appointment changes to nurses and providers.
- Prepare charts for the following day by printing consents and financial agreements.
- Maintain adequate supplies of water, coffee, and tea.
- Perform daily opening and closing procedures for the front area.
- Balance and close the cash drawer at the end of each shift.
- Ensure guest safety and report accidents immediately to a supervisor.
- Perform other duties as assigned consistent with the role and organizational needs.
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Regularly required to stand; walk; use hands; reach with hands and arms and talk or hear.
- Occasionally required to sit.
Skills
- Medical Terminology
- Time management skills
- Strong communication, both written and verbal
- Great active listening skills
- A patient and empathetic attitude
- Comfortable working in fast-paced environments
- Computer literacy
Location
- Onsite
Work Type
- Full-time
Experience Level
- At least one year of related experience and/or training
Education Level
- High school diploma or general education degree (GED)
- Will consider equivalent combination of education and experience
Benefits
- 401(k)
- Dental insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Flexible spending account
- Paid time off
- Maternity Leave
About the Company
- CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing.
- With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood.