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About the Role
We’re looking for someone to own the rollout, success, and expansion of Pace’s agents at our largest insurance customers. Working directly with customers, you’ll lead deployments to ensure our agents drive measurable impact, and expand usage across workflows and business units. You’ll sit at the intersection of customer operations, product strategy, and growth.
Responsibilities
- Translate customer operations into product direction by discovering customer pain points and success criteria, and translating those insights into clear product requirements and priorities.
- Drive executive-level value narratives by leading demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders.
- Partner with Product & Engineering to drive roadmap, surface gaps, edge cases, and improvement opportunities to the Pace platform.
Requirements
- High autonomy, a strong bias to action, and a genuine curiosity for understanding customers.
- Experience operating at the intersection of customers, product, and GTM.
- Ability to communicate clearly with executives, operators, and technical teams.
- Comfortable turning messy, real-world workflows into clear, executable steps.
- High-ownership mindset — accountable for outcomes, not just deliverables.
- Founder or startup experience is a plus.
Location
- New York
Work Type
- In-person
About the Company
- Pace is the AI operations partner for the world's leading insurers, combining AI agents with expert review to automate insurance tasks.
- We are a talent-dense team where teammates grow into leaders, supporting individual career paths for long-term growth.
- We are a ~30 person team based in-person in New York, perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.