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About the Role

The Strategic Accounts Manager will embed deep P&C industry expertise within PACE’s largest client engagements, partnering with client operations leaders, Forward Deployed Engineers, and Human Quality Teams to translate operational objectives into scaled, production-grade agentic operations. This role accelerates adoption, anticipates risk, and ensures seamless transitions from pilot to enterprise scale, driving measurable client outcomes and expansion of agentic capabilities.

Responsibilities

Own Strategic Client Outcomes for Agentic Operations: Serve as the primary executive partner to PACE’s largest P&C clients, accountable for translating client operational goals into scaled, production-grade agentic operating models and ensuring outcomes are measured in business KPIs.
Translate P&C Domain Expertise into Agentic Design: Bring deep P&C operational knowledge into solution design by guiding Forward Deployed Engineers and Human Quality Teams on workflow sequencing to maximize impact while maintaining regulatory and risk discipline.
Orchestrate Cross-Functional Delivery at Scale: Act as the connective tissue between client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams, ensuring rapid alignment, clear decision rights, and disciplined execution as agentic solutions move from pilot to scaled production.
Anticipate and Mitigate Operational, Regulatory, and Adoption Risk: Proactively identify risks associated with agentic transitions and partner with clients and internal teams to design controls, escalation paths, and human-in-the-loop strategies.
Shape Long-Term Account Strategy and Expansion: Define the multi-year roadmap for each strategic account, identifying where agentic capabilities can expand into adjacent operations, and serve as the voice of the client inside PACE to influence product evolution, talent strategy, and investment priorities.

Requirements

Deep P&C industry expertise
Experience partnering with client operations leaders
Experience guiding engineering and quality teams
Experience with solution design
Experience with workflow sequencing
Experience managing regulatory and risk discipline
Experience orchestrating cross-functional delivery
Experience identifying and mitigating operational, regulatory, and adoption risks
Experience defining multi-year roadmaps
Experience influencing product evolution, talent strategy, and investment priorities

Skills

P&C industry expertise
Client relationship management
Cross-functional collaboration
Risk management
Strategic planning
Solution design
Agentic operations

Location

New York City

Work Type

In-person
Full-time

Experience Level

Early-stage

Salary/Compensations

Competitive base salary + meaningful early-stage equity

Benefits

Full medical, dental, and vision coverage
Unlimited PTO

About the Company

Pace is the AI operations partner for the world's leading insurers, deploying AI agents backed by expert insurance operations review to take on complex insurance workflows end to end.
We’re building the layer that replaces nearly $400B a year spent on outsourced operations in financial services.
We’re building a category-defining company: an AI-native operations layer that brings outsourced work back in-house for insurers – and eventually other service-heavy industries.
We’re a <25 person team based in-person in New York, perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.