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About the Role

The Retail Team Manager role is critical in managing all sales and executional functions within an assigned geography, including retail sales, account management, and wholesaler sales. This player/coach role involves managing a team that sells and services products in retail stores, focusing on new item distribution, promotion execution, merchandising, product freshness, and developing strategic business plans.

Responsibilities

Manages and provides direction to all assigned team members in support of Company and Regional business objectives.
Develops and executes effective business plans at assigned accounts.
Oversees and manages appropriate routing and call coverage of team members to ensure proper execution of distribution and merchandising objectives.
Analyzes business building opportunities and develops executional plans for the geography to accomplish company, region, and district goals.
Manages team to develop strategic business plans that grow operating profits and revenue year-over-year with the assigned customer group, focusing on distribution, merchandising execution, growth opportunities, and category management.
Communicates goals clearly and provides visibility to performance against goals.
Assesses and evaluates business results of all customers and recommends change strategies.
Translates national and regional policies, procedures, and operating strategies to the team.
Manages operational data collection from the team for timely reporting of retail and account metrics.
Provides ongoing development feedback and support to the team.
Collaborates effectively with BDM and SAM/KAM to ensure alignment of executional objectives.
Strives for operational excellence with efficient and effective use of resources.
Collaborates and engages with Talent Acquisition in the recruitment process for new TSMs.
Develops and ensures alignment of personalized development plans for direct reports.
Provides ongoing coaching to support team development.
Communicates consistently with the team, cross-functional partners, and customers.
Creates a culture that fosters cooperation, credibility, candor, consistency, integrity, and commitment to exceptional performance.

Requirements

Bachelor’s Degree preferred.
3-5+ years of retail sales, wholesale grocery or route sales required.
Strong planning, organizational, leadership, coaching, and teamwork skills required.
Strong verbal and written presentation skills required.
Strong analytical skills in service of understanding complex data to develop actionable initiatives to address business opportunities required.
Fluent in English
Legally authorized to work in the U.S.
Be legally authorized to work in the US
International relocation support is not available for this job.
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
If you are not a PMI employee and employed by a third party agency, please make a formal application via the external career site at https://join.pmicareers.com/
To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

Skills

Microsoft Outlook
Power Point
Excel
Word
MSA data
Salesforce (MAFs, store lists, trade programs, campaigns, customer contact information, authorized items)
Syndicated data

Location

Ashville, NC
Atlanta, GA
South Florida
North Florida
Fort Worth, TX
Houston, TX
Fresno, CA
Knoxville, TN
Long Island, NY
New Jersey
Saginaw, MI
San Francisco, CA
Wausau, WI
West Texas
South Georgia
Maryland
Minneapolis, MN
St. Paul, MN
Seattle, WA
Springfield, MO
Arkansas
Western Michigan
Oregon
Eastern Virginia
Austin, TX
Houston, TX
Springfield, MA

Work Type

Hybrid

Experience Level

3-5+ years

Education Level

Bachelor’s Degree preferred

Benefits

Competitive base salary
Annual bonus (applicable based on level of position)
Great medical, dental and vision coverage
401k with a generous company match
Incredible wellness benefits
Commuter benefits
Pet insurance
Generous PTO

About the Company

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
Swedish Match North America LLC, develops, manufactures, and sells quality products with market-leading brands such as ZYN nicotine pouches and other smokeless tobacco products.
Our vision is “A world without cigarettes,” and our mission is to provide adult consumers with alternatives that are enjoyable but have a lower risk than smoking.
We are one of the fastest-growing consumer-packaged-goods (CPG) producers and ZYN is the number one selling nicotine pouch in the US.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008.
PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future.
Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives.
In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands.
The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA.
For more information, please visit www.pmi.com/us and www.pmiscience.com.

Equal Opportunity

PMI is an Equal Opportunity Employer.