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About the Role

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Responsibilities

• Complete opening/closing checklist according to standards.
• Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
• Have knowledge of which garnishes go in each drink.
• Process credit card and room charges.
• Clear and clean tables when guests leave, return glasses to be washed.
• Keep lounge area clean and free from debris at all times.
• Follow all cash handling policies, and prepare closing report for night audit.
• Perform all side work duties according to the schedule.
• Full knowledge of state liquor laws.
• Be familiar with the computer system.
• Help the bartender prepare drinks when needed.
• Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
• Ensure overall guest satisfaction.

Requirements

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Skills

• Promotion of specials
• Up selling
• Cash handling
• Communication
• Listening
• Problem solving

Location

• San Francisco, CA

Work Type

• Hourly

Education Level

• High school diploma or equivalent

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
• www.highgate.com