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About the Role

The Global Strategic Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. This role will cover the largest global clients, aligned to the company’s strategy and supporting global directives, while driving a high-performance culture within the Americas region. By collaborating with internal partners, the strategic global Account Manager delivers exceptional service and a valuable solution, managing a defined global book of business and being accountable for the commercial close of all deals, while also opening up larger solution opportunities and introducing Solution and Proposition Sales.

Responsibilities

Sales goals
Business development
Strategic account planning
Client relationship management
Customer support on Refinitiv’s most prominent strategic accounts
Accountability for the retention and growth of a multi-million-dollar book of business
Growing Refinitiv revenue and market share at high value and complex designated accounts to achieve Refinitiv’s strategic objectives
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
Build and embed a long-term trusted advisor relationship within their accounts
Drive growth by expanding Refinitiv footprint within their accounts
Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
Oversee all commercial activities within accounts, owning the end-to-end customer relationship
Drive efficiency in account administration
Manage internal and external stakeholders and maintain networks to negotiate and close deals
Accountable and responsible for simple order taking
Manage a defined book on a proactive basis
Responsible for revenue retention, sales, and administration of their accounts

Requirements

Strong understanding of customers and their business model and workflows
Industry experience within the customer segment
Strong product knowledge
Relationship building skills
Selling skills (identity, develop and articulate a complex proposition/consultative selling)
Strong negotiation skills
Strong interpersonal skills
Ability to develop and execute a sales plan
Ability to use a variety of technology with a high level of proficiency
Problem solving--ability to understand, articulate, structure and solve client needs
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
Significant work experience in applicable industry and knowledge of customer workflow required
Proven account management, sales or marketing experience in a customer facing environment required
Customer relationship management required throughout all levels within an organization

Skills

Relationship building
Selling
Negotiation
Interpersonal
Sales plan development and execution
Technology proficiency
Problem solving
Presentation
Communication

Location

Americas region

Work Type

Full-time

Experience Level

3 – 5 years’ experience covering global accounts

Education Level

University/college degree may be required; equivalent experience may be considered

Salary/Compensations

$141,000 - $235,000
Eligible for Variable Incentive Compensation plan

Benefits

Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering.
Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.

Equal Opportunity

We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.