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About the Role

The Intake Specialist is part of the Compass Family Resource Center team, supporting homeless and at-risk families through access to basic goods, service referrals, case management, job search support, drop-in childcare, and family-centered support groups and classes.

Responsibilities

• Conduct initial intake interviews with families to determine program eligibility and provide information and referrals.
• Welcome families, assess their needs, and guide them through available services.
• Screen families for eligibility, complete Navigation Forms, and provide direct referrals.
• Collaborate with the Office Manager/Receptionist to ensure smooth family flow.
• Train and mentor interns and volunteers on intake and drop-in protocols.
• Assess emerging family needs, identify trends, and maintain updated resources.
• Ensure accurate and up-to-date records in the Salesforce database.
• Organize and manage client records for consistency and quality assurance.
• Support Distribution Center operations, including inventory, restocking, and distribution of basic needs items.

Requirements

• Understanding of trauma-informed care and issues facing homeless families.
• Knowledge of San Francisco social service resources.
• Experience working in crisis situations; ability to assess and de-escalate situations quickly.
• Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.).
• Outstanding work habits: strong communication skills, reliable, team-oriented, organized.
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.
• Able to lift at least 25 pounds.

Skills

• Salesforce experience is a plus
• Communication skills
• Team-oriented
• Organized
• Data management

Location

• 37 Grove St, San Francisco

Work Type

• Fully on site
• Monday - Friday, 9 am - 5 pm

Experience Level

• Entry level

Salary/Compensations

• $27 - $31 hourly

Benefits

• 4 weeks of vacation your first year, 5 in your second.
• Paid holidays, sick time, family leave.
• Health, dental and vision insurance are fully covered by Compass for employees and dependent children.
• Long term disability and life insurance.
• Retirement contribution after one year of work (5% of salary, vests during years 2-6).
• Membership in OPEIU/Local 29 union.

About the Company

• Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
• We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an equal opportunity employer and actively seek to recruit a diverse workforce.
• Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
• Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
• Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
• Requests for reasonable accommodation apply to all aspects of the hiring process.