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About the Role

Coordinate and oversee the delivery of hospitality and non-matchday events at Selhurst Park, acting as the face of Crystal Palace Football Club to ensure exceptional experiences for supporters, guests, and clients. This role involves planning event operations, leading the Event Assistant team, and maintaining relationships with stakeholders and contractors.

Responsibilities

• Act as the Public Catering representative within hospitality areas on matchdays.
• Build strong working relationships with hospitality contractors and stakeholders.
• Ensure agreed standards and service levels are consistently delivered.
• Monitor the quality and presentation of hospitality areas and escalate issues where necessary.
• Support premium lounges, bars and special requests.
• Act as a visible and professional representative of Crystal Palace Football Club within hospitality operations.
• Review and interpret function sheets and event requirements.
• Liaise with Commercial and other departments to ensure all catering requirements are captured.
• Produce event briefing packs and operational paperwork.
• Coordinate room setups and operational requirements.
• Raise requisitions for food, beverage and disposables.
• Work closely with the Stock Controller and Logistics teams to ensure all event requirements are fulfilled.
• Take ownership of events from planning through to delivery and breakdown.
• Act as the principal point of contact for clients and stakeholders during events.
• Ensure events are delivered to agreed standards and timelines.
• Resolve operational issues quickly and professionally.
• Gather feedback and support continuous improvement.
• Attend events outside normal office hours, including evenings and weekends, as an integral part of the role.
• Recruit, train and develop Event Assistants.
• Produce rotas and staffing plans.
• Lead and support the Event Assistant team during event delivery.
• Ensure events are appropriately resourced.
• Support the recruitment and induction of casual staff where required.
• Support the implementation of departmental procedures and standards.
• Maintain high standards of food safety and health and safety compliance.
• Report maintenance, security and operational issues promptly.
• Assist with the development of new processes to improve productivity, service and guest experience.
• Support matchday and non-matchday operations as required.
• Other duties and responsibilities as required by line manager.
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Requirements

• Previous experience within events, hospitality, catering or customer service operations.
• Excellent organisational and communication skills.
• High standards of customer service and presentation.
• Ability to coordinate multiple tasks and priorities in a fast-paced environment.
• Experience leading or supervising teams.
• Flexibility to work evenings, weekends and matchdays as required.
• Ability to work independently and use initiative.
• Strong attention to detail and the ability to remain calm under pressure.
• Commitment to delivering exceptional experiences for supporters, guests and clients.
• Previous experience within a stadium, conference venue, hotel or large-scale hospitality environment.
• Experience coordinating events or hospitality operations (desirable).
• Food Safety Level 2 qualification or above (desirable).
• Personal Licence Holder (desirable).

Skills

• Events coordination
• Hospitality operations
• Catering operations
• Customer service
• Organisational skills
• Communication skills
• Team leadership
• Attention to detail
• Problem-solving
• Food safety
• Health and safety compliance

Location

• Selhurst Park Stadium, SE25 6PU

Work Type

• Full-time

Experience Level

• Previous experience within events, hospitality, catering or customer service operations
• Experience leading or supervising teams
• Previous experience within a stadium, conference venue, hotel or large-scale hospitality environment
• Experience coordinating events or hospitality operations (desirable)

Education Level

• Food Safety Level 2 qualification or above (desirable)

Benefits

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day - 1 Workday off to support a charity of your choice
• Travel Season Ticket loan
• Holiday allowance: 25 Days

About the Company

• Crystal Palace Football Club is a Premier League Football Club with over 160 years of history.
• The club operates across three sites: Selhurst Park Stadium, its London office, and its Training Ground/Academy.
• They offer an excellent atmosphere and culture for fans and employees.
• The company strives for excellence with high standards, professionalism, and a strong work ethic.
• They are focused on growth and diversification both on and off the pitch.

Equal Opportunity

• Crystal Palace Football Club is committed to Equality, Diversity & Inclusion, fostering an environment where all staff feel appreciated and welcomed.
• They promote good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
• The club aims to attract, recruit, and retain talented candidates, ensuring everyone has an equal opportunity to engage with the club.
• As a Disability Confident Employer, they guarantee an interview to disabled applicants who meet the essential criteria.
• Reasonable adjustments are provided during the recruitment process for disabled applicants.
• Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people, expecting all staff to share this commitment.
• The post holder will be required to undergo comprehensive background checks, including an Enhanced Disclosure and Barring Service (DBS) check.