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About the Role

BGIS is seeking an IT Help Desk Support Analyst to join our IT Services team in Sydney CBD. This role provides first-line technical support to employees, resolving IT issues and delivering excellent customer service. It's an ideal opportunity for an IT graduate or early-career professional looking to gain practical experience in a supportive environment.

Responsibilities

• Provide first-level IT support via phone, email and service desk requests.
• Troubleshoot hardware, software, Microsoft 365, Active Directory, Azure AD and network connectivity issues.
• Manage user accounts, permissions and IT asset records.
• Configure, deploy and maintain laptops, monitors and other IT equipment.
• Log, prioritise and resolve support requests within agreed service levels.
• Maintain accurate documentation and contribute to the IT knowledge base.
• Work collaboratively with other IT specialists to resolve more complex technical issues.
• Communicate technical information clearly and professionally to users with varying levels of technical knowledge.

Requirements

• Recent qualification or studies in Information Technology, Computer Science, Networking or a related discipline, or experience in an IT Help Desk or technical support role.
• Strong customer service and communication skills.
• A genuine interest in technology and eagerness to continue learning.
• Basic understanding of Microsoft Windows, Microsoft 365, Active Directory and networking concepts.
• Strong organisational skills with excellent attention to detail.
• Ability to manage competing priorities while maintaining a positive and professional approach.
• Experience using IT service desk or ticketing systems.
• Exposure to supporting enterprise IT environments.
• Knowledge of Azure Active Directory.
• CompTIA A+, Network+ or ITIL Foundation certification.
• Experience configuring desktop hardware and peripherals.
• Applicants must be Australian Citizens or Permanent Residents.

Skills

• Microsoft 365
• Active Directory
• Azure AD
• Networking concepts
• IT service desk systems
• Desktop hardware configuration

Location

• Sydney CBD, NSW

Work Type

• Full-Time
• Permanent
• On-Site

Experience Level

• Early career
• IT graduate

Education Level

• Information Technology qualification
• Computer Science qualification
• Networking qualification
• Related discipline qualification
• CompTIA A+ certification
• Network+ certification
• ITIL Foundation certification

Salary/Compensations

• $70,000 – $75,000 + Superannuation

Benefits

• Spot recognition vouchers
• Employee Referral Bonus
• Access to Flare for discounts
• Fitness Passport
• Employee discounts
• Annual flu vaccination vouchers
• Career development opportunities
• Internal mobility
• Secondments across Australia
• Two paid volunteer days each year
• Wellbeing programs
• Employee Assistance Program (EAP)

About the Company

• BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions.
• BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management and technical services.
• We employ over 12,000 people worldwide and manage more than 50,000 diverse facilities, including critical environments such as data centres.
• Our clients span Healthcare, Government, Higher Education, Utilities and Corporate sectors.

Equal Opportunity

• BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals and people from culturally diverse backgrounds.
• Join a workplace that values diversity, collaboration, continuous learning and innovation.