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About the Role
DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. This role is for a Support Engineer who will work closely with customers to understand and troubleshoot technical issues across our platform and integrations, and support customers using our survey tools.
Responsibilities
- Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
- Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
- Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
- Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
- Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.
Requirements
- Familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).
- Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
- Understanding of APIs and how systems connect via webhooks or tokens.
- Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.
- Familiarity with authentication concepts (OAuth, SAML, token-based auth).
Skills
- APIs
- Data ingestion pipelines
- Authentication configurations
- GitHub
- Jira
- Azure DevOps
- Survey tools
- Slack Connect
- Microsoft Teams
- OAuth
- SAML
- Token-based auth
Location
- Salt Lake City
- Global
Work Type
- Office
- Home
- Combination of office and home
Experience Level
- 0–2+ years of customer-facing technical support or solutions engineering experience.
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- Atlassian helps teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
- DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity.
- Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
- To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.