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About the Role

JLL empowers its people to shape a brighter future for real estate globally by combining world-class services, advisory, and technology. We are dedicated to hiring and nurturing top talent, fostering meaningful career growth, and creating an inclusive environment where employees can thrive.

Responsibilities

• Comply with all contract requirements and meet or exceed Key Performance Indicators (KPIs).
• Drive a service excellence culture within delivery and operational management teams.
• Foster an environment of continuous improvement and innovation within the team.
• Monitor and update account processes and procedures as per the Master Services Agreement (MSA).
• Collaborate with the Regional Account Director to develop and execute a strategic business plan for service delivery.
• Ensure data integrity within account management systems, including Management Information (MI) and system drawings.
• Escalate issues appropriately.
• Deliver all contractual and ad-hoc reports on time.
• Manage contractor onboarding/offboarding, inductions, and ensure compliance with permitting and working requirements.
• Ensure contractor staff meet Client and JLL standards.
• Monitor the Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards.
• Engage with JLL’s EOS team to ensure schedule compliance.
• Supervise minor repairs and works, ensuring timely, safe, and budget-compliant service delivery.
• Participate in planned or unplanned power shutdowns and support the engineering team.
• Participate in building evacuations and ensure Business Continuity Plans (BCP) are up-to-date and enacted.
• Act as the Fire Safety Manager as required.
• Maintain all safety procedures, including Crisis Management and Emergency Procedures.
• Support the Moves, Adds, and Changes (MAC) team for space planning and churn activities.
• Manage portfolio financial targets, including revenue, expenses, debtors, and savings.
• Manage supply chain delivery and expenditure, ensuring quality of services.
• Participate in and set service delivery budgets, ensuring compliance.
• Participate in regular reforecasting activities.
• Ensure accuracy and timeliness of financial reports.
• Manage costs within appropriate budgets.
• Complete client billing on time and follow up on outstanding amounts.
• Ensure supply chain payment according to agreement terms.
• Monitor and manage subordinate staff performance.
• Ensure each team member has a reviewed personal development plan.
• Manage team structure, recruitment, and performance management in line with JLL processes.
• Provide support for succession planning to direct reports.
• Engage in the remuneration process at required intervals.
• Drive a risk-conscious culture within the team.
• Ensure all works meet JLL standards for risk identification and mitigation.
• Ensure compliance with Health, Safety, Environment, and Risk Management policies.
• Report all incidents as per JLL and client procedures.
• Ensure an effective emergency escalation process is in place for swift and efficient call-out and rectification services.
• Escalate communications within JLL and the client organization.
• Encourage an environment supporting openness, teamwork, collaboration, performance excellence, and personal success.
• Develop the team through performance assessments and training.
• Manage staff workload through correct resourcing and develop succession plans.
• Gain respect from senior leaders, JLL people, and clients.

Requirements

• Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements and participating in company activities.
• Acts as an ambassador and leads by example regarding JLL Code of Ethics.
• Sets objectives and measurable goals and motivates others to achieve them.
• Works with the Client CRE team, Client Business Units, and Vendors to deliver superior service.
• Is strongly goal-oriented to meet all performance targets.
• Searches out improvement opportunities and empowers the team to implement them.
• Coaches and develops staff and provides regular feedback and guidance.
• Sets stretch targets for self and others.
• Rigorously monitors and manages individual and team performance.
• Is able to make tough decisions that resolve problems or improves operations.
• Actively searches out opportunities to achieve best results.
• Promotes open, constructive, and collaborative relations with the Client at all levels.
• Regularly communicates vision, strategy, plans, and performance in a clear and motivational manner.
• Listens effectively and communicates through actions and example.
• A tertiary qualification in Building / Facilities Management, Business Administration, or related subject is preferred.
• Minimum of 10 years’ experience in Facility, Property, or related field.
• Experience with a Finance Sector Client is ideal.
• Strong analytical, organization, and presentation skills.
• Strong finance management skills.
• Excellent computer skills including Microsoft suite of products are essential.

Skills

• Facility Management
• Property Management
• Business Administration
• Finance Management
• Analytical Skills
• Organization Skills
• Presentation Skills
• Microsoft Office Suite

Location

• On-site – Tokyo, Japan

Work Type

• On-site

Experience Level

• 10+ years experience

Education Level

• Tertiary qualification preferred

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.