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About the Role
MilkShake Factory is seeking General Managers to build a team, shape the culture, and help launch its first New York location. This role offers an opportunity to lead with flair and contribute to the brand's expansion.
Responsibilities
- Lead pre-opening activities, including recruiting, interviewing, onboarding, training, and preparing the opening team.
- Manage front- and back-house operations, including workflows, merchandising, sanitation, and customer experience.
- Develop systems for operational excellence, covering cash management, food safety, inventory control, and team performance.
- Partner with the owner on human resources, including staff training, coaching, motivation, feedback, and retention.
- Create efficient schedules, ensuring smooth operations and managing labor costs.
- Collaborate on budget creation.
- Monitor waste reduction, document trends, and train team members on quality and recipes.
- Set up maintenance schedules for equipment reliability and ensure security measures are in place.
- Drive sales through consumer-value techniques like bundling and merchandising.
- Act as a brand advocate, sharing the company's story, history, vision, and products.
- Maintain POS register systems for operational perfection.
Requirements
- Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
- Availability to work flexible hours, including early mornings, evenings, weekends, and/or holidays.
- Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment.
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.
- Ability to plan and prioritize workload.
- Ability to handle confidential and sensitive information.
- Knowledge of Microsoft Office.
- Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.
Skills
- Leadership
- Communication
- Operational skills
- Problem-solving
- Organizational skills
- Planning skills
- Customer experience management
- Team management
- Financial management
- Merchandising
- Food safety
- Inventory control
- Human resources management
- Scheduling
- Budgeting
- Waste reduction
- Maintenance scheduling
- Security protocols
- Sales techniques
- Brand advocacy
- POS systems operation
Location
- Woodbury, New York
Work Type
- Full-time
Experience Level
- 5+ years of experience in a customer-facing sales setting
Education Level
- College degree strongly preferred; however, extra years of experience may substitute
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Casual dress code ('chill' work attire)
- Be part of a rapidly growing concept
- Develop into a chocolate-tasting expert
- Become a valued member of a cool team and local neighborhood community
- Room to grow and develop internally
About the Company
- At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates.
- We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you.
- MilkShake Factory is now coming to New York, and our Woodbury location will be the brand’s first store in New York State.
- This is a unique opportunity to help introduce an established, growing brand to a new market and build the foundation for its future growth on Long Island.