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About the Role

Porter, a venture of One Workplace, is seeking a Lead Barista to prepare and serve beverages, manage customer interactions, and lead a team. We focus on creating human-centered spaces that foster meaningful relationships and promote productivity and creativity.

Responsibilities

• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Describes product details to customers in partnership with Onyx coffee.
• Receives and processes customer payments.
• Serves prepared baked goods including pastries.
• Ensures customer service stations are properly stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, and work areas.
• Cleans and sanitizes service and seating areas.
• Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
• Stocks supplies or retail products; inventory, order, or receive products as directed.
• Performs other related duties as assigned.
• Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
• Maintain a friendly and engaging attitude while interacting with customers and fellow team members.
• Lead, coach and support barista team members during daily operations.
• Train new employees on drink preparation, customer service standards, and café procedures.
• Ensure consistency in beverage quality, presentation, and food safety standards.

Requirements

• Must successfully complete training in food preparation, food service skills, and customer service procedures.
• 5 years or more of barista experience.
• 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.
• CA Food Handler’s Permit required.
• Experience working in both counter-service and full-service settings is a plus.
• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
• Ability to follow all safe food handling procedures and sanitation practices.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly.
• Flexibility to work nights and holidays as required by business needs.
• Reliable transportation required.

Skills

• POS systems such as Toast, Square, Shopify or similar a plus.
• Microsoft Office programs with ability to learn in house programs.
• Relationship management
• Teamwork
• Time Management
• Multi-tasking
• Problem Solving
• Empathy
• Involvement
• Support

Location

• Seattle, Washington

Work Type

• Full-time

Experience Level

• 5 years or more of barista experience
• 1-2 years of experience in a customer-facing role

Education Level

• CA Food Handler’s Permit

About the Company

• Porter is a progressive venture from the One Workplace family headquartered in Seattle, Washington.
• We are here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best.
• We've worked with leading global and local companies to transform and design spaces to promote productivity and creativity.
• We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.
• Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business.
• We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth.

Equal Opportunity

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.