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About the Role

The Area Supervisor is a member of the Store Leadership team responsible for a specific store area and general store operations when functioning as the Manager on Duty. This role involves opening and closing the store, supervising associates, and maintaining a positive shopping environment, ensuring proper merchandise presentation, and a clean workspace. Area Supervisors also execute and oversee company operational processes.

Responsibilities

• Maintain safe and secure environments by practicing safe behaviors and promptly addressing unsafe conditions.
• Ensure building security, including entrance/exit control and cash office security.
• Provide excellent customer service with courtesy, friendliness, and professionalism.
• Represent and support the company brand, ensuring professional appearance and adherence to dress code.
• Maintain store cleanliness, organization, and merchandise presentation standards.
• Oversee recovery, sizing, markdowns, and merchandise processing.
• Manage merchandise truck receiving and stockroom organization.
• Ensure compliance with presentation guidelines and manage floor moves and signing.
• Implement loss prevention strategies through customer engagement and heightened awareness.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Maintain the Public View Monitor (PVM) system and conduct package inspections.
• Supervise and operate the front end, ensuring efficiency and adherence to company standards.
• Train and coach associates on cash register operations, shortage control, and front-end procedures.
• Manage associate break schedules and ensure proper functioning of front-end equipment and supplies.
• Expedite go-backs, ensuring proper scanning, tagging, and security.
• Ensure the salability of merchandise on the front end and featured displays.
• Maintain cleanliness and organization of fitting rooms and audit garment tags.
• Ensure go-back compliance in fitting rooms, with proper merchandise handling.
• Perform administrative duties as assigned, including cash pulls, bank deposits, and payroll administration.
• Adhere to policies regarding refunds, associate purchases, till security, and register transactions.
• Ensure compliance with associate scheduling and process payroll transmissions.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.
• Ability to use all Store equipment, including PDTs, registers, and PC.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Skills

• Customer Service
• Supervisory Experience
• Point-of-Sale (POS) Systems
• Basic Mathematical Calculations
• Merchandise Presentation
• Loss Prevention
• Inventory Management
• Team Leadership
• Communication
• Problem-Solving

Location

• Store

Work Type

• Full-time
• Onsite

Experience Level

• Supervisory Experience Preferred

About the Company

• Ross is an equal employment opportunity employer.
• We consider individuals for employment or promotion according to their skills, abilities and experience.
• We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
• Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Equal Opportunity

• Ross is an equal employment opportunity employer.
• We consider individuals for employment or promotion according to their skills, abilities and experience.
• We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
• Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.