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About the Role

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with SAP solutions, aiming to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products. The CSM acts as a strategic point of contact, overseeing key customer milestones and leveraging SAP resources to ensure overall customer health.

Responsibilities

• Successfully complete a 10-month learn-apply program, including classroom and field phases.
• Immerse in multi-dimensional learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills in solution portfolio management, customer retention, and value realization.
• Receive onboarding with on-the-job training and mentoring by a senior CSM professional.
• Work both behind the scenes and directly with customers.
• Upon program completion, move into a direct customer-facing CSM role with ongoing mentoring and coaching.

Requirements

• 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• Experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• Cooperative and productive approach to working relationships, internally and externally.
• Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English.
• AI focus areas: AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering.
• Curious and agile mindset, with a passion for learning and resilience in a fast-paced environment.
• Strong problem-solving, project management, and creative thinking skills.
• Ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness.
• Growing foundation in business acumen and emerging technologies, especially artificial intelligence.
• Results-oriented approach and courage to take initiative.
• Knowledge in SAP Finance & Spend Management (F&S), S/4HANA Finance, Finance & Quote to Cash (Q2C), or Procurement.
• Knowledge in SAP SuccessFactors (Human Capital Management - HCM).
• Knowledge in SAP Supply Chain Management (SCM).
• Knowledge in SAP Customer Experience (CX).
• Knowledge in SAP Business Transformation Management (BTM).
• Knowledge in SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC).
• Participants may spend four (4) weeks, spread across two trips, in San Ramon, California.
• Vacation will not be approved during some critical times of the program.

Skills

• AI Adoption Mindset
• Agentic AI Day-to-Day Practice
• Context Engineering
• Business Acumen
• Problem-solving
• Project management
• Creative thinking
• Collaboration
• Communication
• Emotional intelligence
• Cultural awareness
• Accounting
• Procurement
• Supplier management
• Core HR
• Payroll
• Talent management
• Employee experience management
• HR analytics
• Workforce planning
• Sales performance management
• Supply Chain
• Asset Management
• Manufacturing
• Logistics
• Product and Project lifecycle management
• E-commerce
• Sales
• Customer service
• Marketing processes
• Business Process Management
• Business Process Automation
• Database and data management
• Analytics
• Application development and integration
• Intelligent technologies
• Integration
• Application
• Data
• Infrastructure
• Security technology domains

Location

• On-site/Client Site (3 days a week)
• San Ramon, California (potential travel)

Work Type

• Hybrid
• Full-time
• Regular Full Time

Experience Level

• Graduate
• 0-3 years of professional work experience

Salary/Compensations

• 78,000 - 180,700

Benefits

• Constant learning
• Skill growth
• Great benefits
• Competitive pay
• SAP North America Benefits

About the Company

• SAP helps the world run better by enabling over four hundred thousand customers worldwide to work together more efficiently and use business insight more effectively.
• SAP has evolved from enterprise resource planning (ERP) software leadership to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
• As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, SAP is purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development.
• SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience), providing access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects.

Equal Opportunity

• SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
• SAP believes we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
• We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.