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About the Role

JLL empowers its people to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

• Manage the delivery of facilities services for the assigned portfolio according to policies, procedures, and contract scope.
• Serve as the primary point of contact for the client.
• Manage team members to ensure team performance and facility maintenance.
• Ensure vendors meet service delivery standards and manage scope changes or poor performance.
• Adhere to preventative maintenance schedules to ensure system reliability and consistency.
• Develop and implement innovative programs to reduce operating costs and increase productivity.
• Ensure compliance with health, safety, environment, and risk management policies.
• Support account-wide initiatives like compliance reviews, audits, and training programs.
• Drive initiatives such as benchmarking, best practices, and continuous improvement.
• Manage the delivery of moves, adds, and changes, and support FF&E procurement and capital projects.
• Support the execution of small construction projects (<$100K) and act as an escalation point.
• Engage internally with other teams such as fitness, food services, security, and network operations.
• Identify and establish JLL Subject Matter Experts (SMEs) to add value for the client.
• Deliver portfolio management reports as required.
• Proactively develop and manage client relationships to achieve expected service levels.
• Comply with all client contract requirements and meet or exceed Key Performance Indicators.
• Deliver exceptional quality of service, as reflected by client feedback.
• Develop and manage facility operating budgets, track variances, and manage within targets.
• Achieve cost savings by maximizing supplier utilization and identifying efficiency opportunities.
• Prepare financial reports, analyze expenditure, and demonstrate value or efficiency initiatives.
• Manage the annual budgeting and quarterly forecasting processes for the portfolio.
• Manage vendor payments in compliance with policies and procedures.
• Support and represent facilities as a SME in the planning of the client’s annual capital plan.
• Ensure compliance within delegated financial and contractual authorities.
• Lead recruitment, manage, develop, and supervise a professional team.
• Participate in individual performance management and personal development planning.
• Mentor and train people managers to foster teamwork and performance excellence.
• Align with facilities leadership and act in a managerial capacity at the site(s).
• Act as an ambassador for JLL, upholding core values of Teamwork, Ethics, and Excellence.

Requirements

• Bachelor’s degree or equivalent.
• Relevant certifications and industry designations preferred (i.e. LEED, CFM, FMP).
• 5+ years of leadership in a facility management environment.
• Proven experience managing remote teams across time zones.
• Ability to travel up to 25%.
• Proficiency in a range of information technology tools and platforms.
• Strong interpersonal skills and problem-solving ability.
• Excellent verbal/written communication and presentation skills.
• Proven record of providing excellent internal and external customer service.
• Must be authorized to work in the United States without sponsorship.

Skills

• Facility management
• Leadership
• Team management
• Client relationship management
• Budget management
• Cost control
• Financial reporting
• Vendor management
• Project management
• Health, safety, environment, and risk management
• Information technology proficiency
• Interpersonal skills
• Problem-solving
• Communication skills
• Presentation skills
• Customer service

Location

• On-site – Austin, TX
• On-site – Durham, NC
• On-site – Nashville, TN

Work Type

• On-site
• Full-time

Experience Level

• 5+ years of leadership in a facility management environment

Education Level

• Bachelor’s degree or equivalent
• Relevant certifications and industry designations preferred (i.e. LEED, CFM, FMP)

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL is a leading global provider of real estate and investment management services.
• We harness the power of artificial intelligence (AI) to accelerate connections between candidates and opportunities.
• JLL is a Fortune 500® company with operations in over 80 countries.
• Our purpose is to shape the future of real estate for a better world.
• For over 200 years, JLL has helped clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.