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About the Role

As a General Manager for KSI Collision Parts, you will be responsible for the overall leadership, performance, and profitability of a high-volume distribution center specializing in automotive collision parts. This role oversees daily operations, inventory management, logistics, customer service, and team leadership to ensure efficient, accurate, and timely delivery of products while maintaining high safety and service standards.

Responsibilities

• Oversee all day-to-day distribution center operations, including receiving, warehousing, picking, packing, shipping, logistics including drivers, and delivery completions
• Oversee Shipping Center including supervisor and operations
• Ensure accurate and timely fulfillment of collision parts orders to customers and internal stakeholders
• Drive continuous improvement initiatives to increase efficiency, reduce costs, and improve service levels
• Warehouse maintenance responsibility
• Maintain optimal inventory levels to meet customer demand while minimizing excess and obsolescence
• Ensure accuracy of inventory through cycle counts and audits
• Collaborate with procurement and vendors to ensure consistent product availability
• Lead, coach, and develop a team of supervisors and warehouse staff
• Foster a culture of accountability, safety, and high performance
• Manage hiring, training, performance evaluations, and disciplinary actions
• Oversee Customer Pick Up/Will Call area, ensuring efficient order handoff, accurate staging, minimal wait times, strong communication and consistent, high-quality customer experience
• Ensure high levels of customer satisfaction through timely and accurate order fulfillment
• Address and resolve escalated customer issues and service failures
• Partner with sales and customer service teams to support business growth
• Manage P&L for the distribution center, including labor, transportation, and operating expenses
• Develop and monitor budgets and performance metrics (KPIs)
• Identify opportunities to improve profitability and reduce waste
• Ensure compliance with all OSHA and company safety standards
• Promote a safe working environment and lead safety initiatives
• Maintain compliance with all regulatory and company policies
• Oversee use of warehouse management systems (WMS) and other operational tools
• Leverage data and reporting to drive decision-making and operational improvements

Requirements

• Bachelor’s degree in supply chain, business, or related field (preferred)
• 7–10+ years of distribution or warehouse operations experience, preferably in automotive or collision parts
• 5+ years of leadership experience managing large teams
• Strong knowledge of inventory management, logistics, and warehouse operations
• Experience with WMS, ERP systems, and performance metrics
• Proven track record of improving operational efficiency and driving results
• Experience with Power BI
• Travel up to 25%

Skills

• Leadership
• Team development
• Cross-functional collaboration
• Operational excellence
• Customer focus
• Problem-solving
• Decision-making
• Financial acumen
• Analytical skills
• People management
• Time management
• Communication
• Self-motivated

Location

• Onsite

Work Type

• Full-time

Experience Level

• 7-10+ years of distribution or warehouse operations experience
• 5+ years of leadership experience

Education Level

• Bachelor's degree in supply chain, business, or related field (preferred)

Benefits

• PTO
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Employer-paid life insurance up to $50,000
• Supplemental insurance options
• $500 employer HSA contribution for employees enrolled in an HSA-eligible plan
• $500 employee referral bonus
• Access to employee discounts through healthcare and payroll partners

About the Company

• KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.
• All your information will be kept confidential according to EEO guidelines.
• KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States.

Equal Opportunity

• KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.
• All your information will be kept confidential according to EEO guidelines.